Chief Financial Credit Union - Pontiac (MI)

5 /5 Pat Kiester: I recently applied for a loan and was so amazed by the great customer service. In this day and age that is very hard to get anymore. I had the pleasure of having Susan Howard s help. She was very professional and kind. She got the job done quickly and was great with communicating with me throughout the process. I would highly recommend Chief Financial Credit Union.

5 /5 Nakita Cooley: I came in on 1/28 to make some changes to my account. I was with Ms. Terri Dyer and she is amazing. I love working with her always and the rest of the staff there because they treat you well with their customer service and Ms. Dyers warmth. I almost had a panic attack because I lost my wallet over the weekend and she calmed me down and helped me. I was always referred to Dearborn or Rochester locations I never go there because I rather be in the Pontiac branch with people I know and they know me and will give me excellent customer service every time. They never skip a beat!!!

5 /5 Mary Baker: Had a fraudulent charge on my debit card. Went to Pontiac office, was serviced by Jennie. She was very efficient, informative and took care of the situation and explained what would happen going forward. Got a new card, Pin number within 10 minutes. So glad the lobby is open now to have the interaction with a real person. Great experience. Thank you, Mary Baker

1 /5 A D: I came in to the Rochester Road branch to pay off my deceased dads car. I came with a death certificate, the title, and cash. I knew there was a possibility I didnt have everything I needed, but neither the teller or the loan department could communicate what document would be satisfy the requirement to prove I was next of kin (the death certificate listing me as the informant, his daughter, and that he was widowed was NOT it... apparently). They kept telling me they advised me to get an attorney... over and over again, even after I said I had one. In the end I was able to pay off the loan (they couldnt tell me the payoff amount of course), but that I was able to see after they handed me the receipt back with the change. And because I was already incredibly annoyed, I would like to add that I think it is extremely unprofessional that banks no longer teach their tellers to face money. A pile of bills facing all different directions is lazy. I hope to never have to deal with this Credit Union again. Thankfully, Im quite happy with their competitors right up the road.

5 /5 Deshyra Page: I am more than pleased with the outstanding customer service and amenities that financial institutions has to offer with Chief Financial Credit Union. Here my family are valued more as members than just an account holder with no value. Thank you so much to all the amazing staff from Pontiac to Dearborn. It was especially great to see you Terri after 13 years still striving in the community through financial efforts and gains. THANK YOU