Bank of America (with Drive-thru ATM) - Wyoming (MI)

1 /5 Eric Ruibal: I was referred to this specific branch of Bank of America after being with Consumers Credit Union for years to open an account and transfer all my money to Bank of America and close Consumers Credit Union accounts due to the lack of protection towards fraud and my accounts, never been to a bank where they tell you to come back at a later date to open an account with them considering there in the business of money, plus there were 3 workers talking to absolutely no one at the time. Taking my money elsewhere.

1 /5 Fischer Holt: Wish I could give this place zero stars. Absolutely horrible customer service. The lady working the window rudely asked me “Are you in line or what are you doing?” when it was obvious that I was in line waiting for help. I was waiting at the business deposit counter and there was nobody there, and she proceeded to make me feel stupid by asking that. I was not sure if there was supposed to be someone else working the business window as there are 2 separate lines. Some people just don’t know how to communicate, and it’s very frustrating when I need to make deposits for work and then get treated disrespectfully like that. Do not visit this branch if you can avoid it. A simple “I can help you over here” would have been much better without the unprofessional attitude.

1 /5 Pedro Mercado: My mother went to talk to them about about a lien they had on the property after her husband passed away. They told her she didnt have any lien or anything and years later it went from a 3,000 to 11,000. They refused to give her any information. Also being hispanic they racially profiled her and told her she needed to have her papers not realizing that Puerto Rico is part of the US. I would never go to this bank again or advise anyone else from going there. Terrible service service especially towards the hispanic community.

1 /5 Raw PositiviTea: Domingo Munoz is one of the worst managers I have ran into in a while. My son and I went into this bank to find of why my sons account was fraud alert and locked. Domingo puts myself and my son into a cubical, calls an 800 number tells us to hold for someone because we need to focus on getting online bank unlocked. That didnt make any sense to me at all because online banking was locked due to the fraud. My son was prompted to go into the bank and show 2 proofs of ID. I expressed this 3 times to Domingo Munoz, but the jerk acted like he didnt understand English. After waiting on hold for about 10 mins, I called Bank of America on East Beltline & 28th st and told them what was going on (that is the branch where my son opened up his account). After speaking with Tyler, I told my son to hang up the phone and lets go to the other Bank of America. Once we got to the other branch, they were on it. Very professional!!!! Martina welcomed us, walked us into her office sat down and called a number. Took every bit of 8 minutes to resolve the problem. Domingo Munoz is horrible at his job, lacks professionalism, customer service, & communication. He is the prime reason why people dont deal with banks anymore. He also comes off like he hates his job, and he is only there for the title and paycheck.

1 /5 Daniel Hendricks: Awful Customer service. Platinum honors client going on 15 years, which in case your wondering means nothing. There is never a banker available to help with even the simplest of tasks. Instead of giving their tellers the authority to perform brainless tasks they would rather make you wait a half an hour to talk to a banker just to inform you that there are no bankers available so you have to make an appointment 24 hours out. I’ve been in and out of the Grandville and 28th st branches on a weekly basis for years and the turnover in theses places is crazy.