5 /5 Quentin Vidrine: My wife took her wedding set in for extensive work. The associates took time with her and explained everything related to the work needing to be done. She received a phone call about 2 weeks later stating that the first jeweler was unable to repair it and that they were sending it out to another jeweler. The phone call was strictly informative to keep her updated on the repairs of her set. We very much appreciated the updates!! Thank you, Nikki at Zales, Alexandria and your employees for the professionalism, trust, respect, and kindness shown to your customers.