5 /5 Blake Dean: Outstanding customer service and care. I went to 2 different watch repair buisness’s for a very simple service, the hand of my watch fell off the watch because I dropped it. I have a vintage omega that runs beautifully and I simply wanted the hand put back on, the prior shops said I need to replace part xyz and wouldn’t put on the hand(very simple) unless I fully restored it and pay an unholy amount of $. Keep in mind the watch ran great before the drop and still does. I came to Micheal’s and explained the situation, they took my watch to the back and in quite literally less than 5 minutes put on the hand free of charge because the job was simple & the other shops tried screwing me over. It was an incredible gesture and I will now give my business to Micheal’s, I’m not promoting that their services are free but I’m simply stating the customer service and care is excellent. I did not anticipate a free service and In fact I tried paying the shop but they refused. I will be purchasing jewelry exclusively from here now because Micheal’s care about serving there customers. I will Include a before and after of my watch below.
