The General - Baton Rouge (LA)

Chef BC Cherry Letter of Praise for Claims Adjuster Keshai Marshall Farm Bureau Insurance 8640 Business Park Dr Shreveport, LA 71105 Dear Farm Bureau Leadership, I am writing to extend my heartfelt gratitude and praise for the outstanding service provided by Claims Adjuster Keshai Marshall during a recent and devastating experience. Following a horrific home fire that caused extensive damage to my residence on Brookbriar Dr. in the 71107 zip code, Keshai demonstrated a remarkable level of professionalism, efficiency, and compassion. From the very beginning, she treated me with the utmost respect and care, handling my claim as though I were a member of her own family. She provided clear, detailed information on what I could expect from Farm Bureau and guided me step-by-step through the claims process. Her ability to explain the procedures in a transparent and reassuring way helped me feel supported during an otherwise overwhelming time. Most importantly, Keshai ensured I understood the assistance Farm Bureau would provide regarding my displacement after my home became uninhabitable. Her responsiveness, empathy, and dedication to her work brought me peace of mind and confidence that I was in capable hands. Keshai Marshall exemplifies the highest standards of customer service and professionalism, and I am deeply grateful for her commitment to her clients. Please recognize her for the exceptional work she is doing—she truly represents Farm Bureau at its very best. With sincere appreciation, Rosie Brown Brookbriar Drive Shreveport Louisiana

bryson rhymes Bre’ is great!! She is very professional and introduced me to products I didnt know of! Did i mention she saved me over $100? Get with her today!!

Mary Stevens If youre thinking about purchasing AFLAC .... Its an awesome policy. I read the policy and was in full understanding of what was and "wasnt" permitted and what documents would be needed to process a claim. (I also have a great agent that answers ALL of my questions.) Ive filed numerous claims and they were all reviewed and paid out within 10....yes, 10 days! I do not have any regrets and will continue my policy.

Sedric Wilson In my opinion, theyre the best insurance company in north Louisiana, and all the employees.

DVige2012 Bryce has been my insurance Agent helping me get insurance for my company! If you need insurance Bryce is the guy to go to! HIGHLY RECOMMEND!!

Alisha Sylvia Super easy to get everything done! Worked directly with Ragan. He was very informative. Easy process to take care of all of our insurance needs.

Deline Harper Trusten was so helpful and patiently answered all my questions when I changed auto insurance to State Farm.

Taylor Davis Hi Jennifer...it’s Eddie over at Downtown Towing Services! You guys are great! Fantastic! If you need an agent you can trust & that will go the extra mile to get things done; it’s the people right here at Crossland Insurance Company. You owe it to yourself to give these guys a call. Thanks Jennifer! You’re awesome!

Marc Weinreber Excellent customer service is an UNDERSTATEMENT. Brittany Carter goes above and beyond all expectations every time I need anything. I have been with this agency since the beginning when the doors first opened and Brittany with her amazing service and knowledge is the reason I have stayed. Even when she is “not at work” she always manages to take care of my insurance needs. If you want concierge level service while getting the best coverage this is the only place to go.

Amanda Beaton Very friendly and knowledgeable, fast and efficient staff. They always make sure that they are getting you the best deal possible!