The General - Baton Rouge (LA)

jarvis marshall I am extremely disappointed with my experience with Progressive Insurance. They blatantly lied and falsely claimed that I signed up for their Snapshot program, which I never agreed to or authorized. Despite explaining this multiple times, both the customer service representative and the manager refused to listen or acknowledge my concerns. It’s clear that customer service isn’t valued at all — I felt dismissed, ignored, and outright brushed aside. Their entire approach feels like a complete disregard for their clients’ needs and honesty. This situation has caused me significant inconvenience, forcing me to start the difficult and time-consuming process of finding a new insurance provider. The lack of accountability and transparency from Progressive has left me feeling frustrated and betrayed. It’s obvious that there’s some level of collusion or at least a systemic failure within their team, given how everyone seems to give the same dismissive attitude. I would strongly warn others to stay far away from Progressive Insurance, as they cannot be trusted and their customer service is utterly unhelpful. I am giving them zero stars for this experience — they have truly lost my trust and respect.

Tramecia Harrell Love the State Farm family at Laura Woods...Mrs Teresa Gilbert and Mrs Lanette Brewster are the greatest.. Wonderful ladies that I specifically ask for and great at the answers and help they give me. I recommend them and the staff there to anyone for a great service, nice attitude and overall wonderful experience.

Brady Brown I recently switched to Skip Russell State Farm and they helped me drastically reduce my rate, while keeping the same coverage! Ashley was very helpful and talked everything through with me, before finalizing the quote. Overall this place is great!

georgia miller Everyone explained everything to me in terms I could understand. I feel like the agency really tried to help me get the best deal I could especially since Louisiana is in such hard times right now still all from hurricane Ida. Allstate was the only agency that gave me an affordable option so I could keep my house.

Catherine Bixler Adam was great to work with for getting insurance on our new home purchase. I got 4 quotes, and although his wasnt the cheapest, it had the best coverage and lowest deductible. He worked quickly and answered all my questions and even offered to evaluate my other quotes.

Lonni Gill 10/10 would recommend this company to anyone! After shopping around with a few different companies, I called and talked with Kristy who was able to point me in the direction of saving tons of money! Thanks! Can’t wait to tell me friends and family.

M Bruney Beau and his team are awesome! Ive been with State Farm since 1979 and Beau is one of the best agents Ive dealt with. His team takes care of their clients.

Heather Wise This is a small friendly office that really makes you feel welcome. Jason made me feel like he listened to my concerns and coverage needs and helped me find the best policy for me. Thanks!

Doug Birdwell Staff is very professional. Always willing to help.