Melanie Goff I used to think NFCU was the best, recently they have proved that wrong. I’ve been a member for 34 years and had a checking account that was open with them even longer. The account was recently charged off. I had no access to online banking. I was never notified that there was a negative balance on the account. They have multiple email, phone numbers, and addresses on file. They did not reach out to me once about the negative balance on my account, they just charged it off to a creditor instead. I spoke with a supervisor over the phone, Lanita, who was very rude. It’s sad - NFCU values state they put their members first, and that they strive to do what’s right, that they serve with compassion. From my recent experiences, I can personally say that NFCU does not live up to its core values like they did in the past.
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