Sams Town Hotel & Casino, Shreveport - Shreveport (LA)

4 /5 Cheryl K: I took an upgrade. Check-in was easy and helpful. Id stay again, although I wouldnt eat in the restaurant again. They took a while- didnt start the food at the same time. I ended up getting mine to go while my co-diner ate there. Rooms were clean, great view of the river, good bed and pillows. Highly recommend.

2 /5 Jeffrey Jernigan: Great location . First the parking situation is horrible. Second the 16th floor smelled like marijuana for entire visit. And I know the workers smelled it cause every person staying there commented on the smell. There was bud light cans in the hallway my entire stay. Might still be there. None of the built in outlets worked. Thought I had a full charge . NopeNobody to speak to at the front desk to speak to. I included photos to show nobody at the desk

3 /5 Caleb Morse: The room is very dated and I don’t know if their bar is ever open. You walk in the main entrance and there is no music and nothing inviting, we’ve been here 4 days and thought just maybe. We got to walk around the river boat, which was nice but no one seems to really be enthusiastic about their job. It definitely feels like this location is an afterthought.

2 /5 jackie neer: I have never wrote a Google review but this was so bad I felt I needed to. The first thing is, the staff. They were so incredibly rude and bothered. Didn’t matter how nice I was. Simply asking for towels I got an eye roll or rude response. It didn’t matter where either, the coffee shop, casino, front desk. Attitude for no reason. Secondly, the room was unclean. My first room the bathroom had hair in the shower and sink and the countertops were dirty. So I asked to switch rooms. My second room wasn’t much better. WHITE Stains on all the furniture and carpet. Towels with stains. Dirty carpet. Dirty curtains. Dirty Finger prints on every door and on the walls. Mattress with giant brown stains on it. Overall unclean but doable. Not to mention the hotel food options and other accommodations were very limited. Very outdated and incredibly unkind staff. Oh, and security does a wellness check every 3 days to make sure you’re still alive. Because lord knows what goes on in their unimpressive casino.