1 /5 Francisco A: PLEASE READ IN FULL!!!
Our trip to New Orleans was meant to be a relaxing getaway, and thanks to our tiers with Caesars, it was supposed to be complimentary for five nights. Instead, we only lasted one night and will be heading home early after this horrendous ordeal. I have no faith in Harrah’s/Caesars’ ability to correct this.
Room 2106: Stains in the toilet, trash left in the trash can from prior guests, and complimentary water bottles with loose caps — making them unsafe for consumption. Housekeeping was working next door but never came to assist. This was the only room that did not smell like mold.
Room 2503: Slight moldy scent upon entry. Vomit stains on the bed skirt, couch, and near the furnace, plus a duct-taped transition strip between tile and carpet in the hallway.
Room 1907: Strong mold odor, black dots on the vent (possible mold spores), multiple stains on both bed skirts, and red liquid stains on the carpet.
Room 1908: Severe black mold contamination — the carpet was soaking wet, visible mold spores were present on the metal bed frame, and spores were beginning to grow in the air vent. Just being in the room caused my throat to feel raw and my nose to become clogged. Both nightstands were rotting from water damage, and the air was heavy with the smell of mold, making it difficult to breathe.
A common issue in all of these rooms was dirty shower floor tiles and bubbles in the ceiling from water damage, further showing a lack of proper cleaning and maintenance across the property.
The ordeal to secure a nice, clean room began on Thursday, August 8, 2025 at 2:00 PM when it took nearly 4 hours and 55 minutes just to get someone from Caesars to address the situation — and even then, the manager spoke over us instead of listening.
After the issues with Room 1907, a pit boss — who is not even supposed to leave the casino floor — was sent to get us a key for what became the worst room of all, Room 1908, with a full-blown mold infestation and rotting furniture. She, however, was the definition of exemplary service — going above and beyond to try to help us, leaving her job as pit boss to assist. She genuinely tried, but ultimately we left after discovering the room’s horrid condition.
When we arrived at Hilton late that night, they were phenomenal from the start — not only finding us a room at such a late hour, but also offering a discount for the hardship we faced at Caesars. They even disclosed that their friends in the hospitality industry have heard Harrah’s/Caesars has gotten sloppy with housekeeping and maintenance, often painting over problems and trying to hide them.
The only pros of Harrah’s were the location being close to the mall, outlet, and aquarium, and the friendly staff member who helped us load our car when we left. Beyond that, we are at a complete loss for words at how neglectful the management at Harrah’s was. It’s completely embarrassing for a property of this name to operate this way.
