Progressive Insurance - Claims Office - Covington (LA)

1 /5 Felicity Langlois: Like many others- I wish I could give NEGATIVE stars, progressive is absolutely the worst car insurance I’ve ever had- not only did they charge me to cancel with them years ago (and conveniently didn’t tell me they were charging me, leading to my credit tanking) but my agent is seemingly refusing to put the correct address on file and now they want to charge me SEVEN HUNDRED EXTRA!!! EXTRA!!! dollars a month or they’ll cancel my policy today. This is absolutely ridiculous, the customer service rep I talked to was lovely, and explained it would be MUCH faster to go through my agent, but here I am, two weeks later, $700 in debt to progressive with no coverage. I paid for 6 months of coverage up front , my family has known this man for decades and this is the treatment we get.

1 /5 Austin Martin: If I could give them zero stars I would. I was in an accident in Hammond by the truck stop with an 18 wheeler in the round about on 12/3/24. We both had Progressive Insurance. 18 wheeler was in right lane which shows you are to go straight or turn right. I was in left lane to go straight or go around the round about. 18 wheeler came in to my lane and drug me because he decided to go around the round about. Police report said he was at fault with 2 violations. 102-Failed to keep in proper lane and 103-Failed to yield right away. 18 wheeler driver argued with police officer that it was 1 lane and not 2. His insurance agent went back and forth said he said it was a one lane. I went and took pictures of the sign showing 2 lanes, then he said he heard my horn but didn’t see me. My agent denied his claim. Long story short after telling me on a Friday to get my vehicle fixed, asking if I needed a rental and me saying no just fix my vehicle. On Monday they called back said they were re- opening case. Long story short a few days later they called back and said it’s his word against mine GUESS POLICE REPORT DOESN’T MATTER. Final decision each one of us has to fix our own vehicle. Only damage to his was scratch on trailer, mine is 4000.00 damage. It will be listed as no fault accident but can’t guarantee my insurance will not go up because of claim. My guess is they did whatever to satisfy him because he has a commercial policy and I don’t. DON’T USE THEM!!!

5 /5 Patrick Ezell: Extremely pleased with the entire claims process. Adjuster Tish was extremely informative and kept me up to date every step of the way. I was treated much better than a “Good Neighbor” I previously had. I was treated like family. Blessed to walk away from this.

1 /5 Steven Palmisano: Been a customer of Progressive for my homeowners insurance for years. Recently, without any reason, they increased my policy by 60% annually. I called them up to try and reduce coverage, was told a new policy would need to be written since my existing policy was with an agent. We did that and I was able to reduce the cost. I was told this would be setup on my app allowing me to use Autopay (which I use for everything as I dont like having to do bills each month or year). I got a notice that my old policy (for homeowners) was about to expire, but i expected that. 3 months later, I call progressive and they tell me I dont have insurance. I explain the situation about a new policy and they have no record of it. So, I say, ok, I must have made a mistake (I took the responsibility). Lets get a new policy. They then tell me because my insurance lapse (truly because of what they told me ... new policy...autopay), they were not able to insure me. Because there was a lapse, they set me up whereby it will be tough to get a new policy with anyone. I spoke to management (in a very nice way) and explained to them what happened (how I was a good customer, had auto with them, had my grown kids with them), but it made no difference. THE MONEY A COMPANY will spend to get a new customer and then throw it away because a program has been set with parameters not to insure lapse coverage. So, to make a long story short, I leave Progressive after years of coverage and check out AllState (who was high 20 years earlier after Hurricane Katrina) and it turns out, they have better coverage at better rates. Turned out good for me in the end but was completely disappointed with the way the agent, supervisor, and manager handled this. They had no authority. They were doing what the software/computer told them they could do. Now, they will lose my home and auto, but also for my grown son and daughter. When a door closes, a window opens.

1 /5 Lydia Rutledge: If there was an option to leave no stars I would have. We canceled someones insurance and they wanted to know why and we told them we couldnt afford them no more and they took the payment anyways the two days before the payment was due. Had new insurance to take over that day and they took their payment anyways and eventually sent it back after they payment sent our account in the whole left us with a NSF charge with the bank. Here we are two weeks later paying the NSF charges. Took $300. They are horrible and even stated, "I hope we gain you back later". No you will not!!