Montesano Insurance Agency - Lafayette (LA)

Reed Ebarb Mark holds all of our policies. When one of our cars was wrecked, he was there, helping us through every step of the process. Hes always coaching us through our insurance options, helping us balance coverage and price. When I needed life insurance, he was there. When I needed car coverage, he was there. When I needed a friendly agent to help explain things, he was there. Love Mark.

Terry Chauvin I switched from Progressive to State Farm. Nicholey made the whole thing simple even when I was over thinking things. She handled everything like it mattered. No pressure. No runaround. Just sharp, fast, and on point. She even answered my random, off the wall questions without making me feel dumb. I felt like someone who actually had someone in their corner. There’s a reason I stopped shopping around. Screw Jake. Call Nichole.

Samuel From the moment I contacted them, I felt like a priority. The agents are knowledgeable and really took the time to listen to my needs. My policy was set up quickly and without any complications.

Kurtis Turman Update: I previously posted a pretty bad review on Progressive stemming from an issue I had with them IRT replacing my windshield & sunroof. They both had to be replaced because of a small crack that started inside of the window. Long story short they originally refused to purchase the glass for the sunroof because they said they could get it from Safelite for 700 bucks cheaper than Tesla which would have left me eating that part of the bill. They did make this right by paying for the glass and also by returning 500 of my deductible. I was actually satisfied with their resolution but now the things I weren’t satisfied with: They put this on my car report as an accident which is going to ruin the value of my car and mess me up with shopping around for other insurance. It wasn’t an accident, in fact, it was a replacement of a windshield that had replaced about a year prior from guys who: Safelite. Second thing is just the inconvenience. The way they operate I ended up being without a car for a day because they didn’t pay their part I missed out on being able to pick up the vehicle in a timely manner. Then I was talking to a guy that couldn’t make a decision to take care of me even though he knew that what was going through wasn’t right. BLUF: I will be looking for another insurance provider. I’m a firm believer that conducting square business is the most important part of our economy. If you provide a service you should not try and weasel your way out of it and I felt that Progressive in this instance was trying everything they could to not uphold their end of the agreement and this is no different to me than predatory lenders.

Jordan Donna has more than helpful anytime Ive called her with a question. There was an oversight with paperwork Donna was right there to help me. She always answered my questions, and I was very lucky to have someone as genuine as her. She made the process very easy. Please, if you are looking for a professional who can help you, give Donna a call. You wont be disappointed.

misty mack I wanted to express my sincere appreciation for the exceptional customer service I received from Ms. Michelle ober at Tag Rome( southen Loop location). Michelle is such a sweet person.I was very impressed with her dedication. She went above and beyond to address my need and concerns. Whenever we hung up from talking i felt truly valued and respected. She was incredibly knowledgeable and helpful in answering my questions about the change in my insurance. I was also impressed by Michelles friendly and approachable attitude, which made the entire experience talking with her enjoyable. Her dedication with making sure i was treated respectfully has definitely strengthened my trust in Tag Rome Insurance company

Freightinspectors Office Thorough, courteous and professional. Excellent all the way around.

Darlene Adams Ive had a great experience working with this agent. Everyone was very friendly and welcoming. Every time I have called with a question, it has been answered quickly.

Tyrney Matt Great prices and awesome people

Lola Coulter I would give Ms. White 5 stars because she was VERY patient with me. She walked me through step by step she made sure I had great understanding about what I was doing over all her customer service skills is A1. And it was a pleasure for me that she was this helpful and reliable.