Kim Duke - State Farm Insurance Agent - West Monroe (LA)

5 /5 Donna Bryan: I recently had the pleasure of working with Kim Duke State Farm and I couldn’t be more impressed with their service. From the moment I called, the representative on the phone was incredibly helpful and kind. That positive experience continued when I visited the office in person—the front desk staff greeted me warmly and provided excellent assistance. When I met with Olivia, she further exemplified the office’s dedication to customer service. She was thorough, knowledgeable, and eager to help with everything I needed. The entire team made my visit a seamless and pleasant experience. Their commitment to professionalism and customer care is truly commendable. I would confidently rate this office a 10/10 and highly recommend them to anyone looking for exceptional service. Thanks, Donna B.

5 /5 Aja Evans: I recently worked with Olivia and was thoroughly impressed by her professionalism and efficiency. After selling one of our vehicles, she promptly provided clear guidance on the necessary steps to update records with the OMV. She even shared a direct link, saving me the hassle of an in-person visit. Her exceptional customer service, attention to detail, and proactive support made the entire process seamless. Olivia’s dedication is truly unmatched!

5 /5 Lorice Simon: Rebecca was so helpful and compassionate yesterday with my dad and I while getting information to set up billing for his vehicles and home insurance. Rebecca was extremely patient while dad and I gathered information and looked up phone numbers and accounts. We were on the phone with her for over 30 minutes and she never once tried to rush us but was very kind. My dad has often mentioned how nice all the staff are at Kim Duke’s office, and after my conversation with Rebecca, I feel very confident that my parents’ insurance needs will be taken care of very well. Rebecca is a true gem!!!

5 /5 Toni Stodghill: Even in my retirement time is a precious commodity to me. Today I had interactions with a young lady by the name of Olivia who works at Kim Duke State Farm in West Monroe Louisiana. What could possibly have become a time consuming problem was handled so very well! I don’t often leave compliments directly to my person, or do reviews but, Olivia is the exception. And these are the words that I told her, Olivia, you handled that quickly, easily, and efficiently. Just from the brief interaction that I had with Olivia I could tell that she is a very intelligent and caring person She was friendly without spouting all of the affirmative words that lots of companies teach their Customer Service people to use. She’s much more than a Customer Service person, she’s a person helping another person that needs help. She’s a keeper!