1 /5 Linda gilleon: We bought my engagement ring and wedding band from the slidell la store in 2022 Our saleslady was great. However it has been back for service 4 times for loss of a stone in the bands. Also at time of purchase i was told the center stone had one flaw / black spot in it. On the third time back for loss of a stone they noted in the stone pics there was 3 black spots in my center stone. Each of the 4 times it has been brought back for a missing stone they keep it 2-3 weeks minimum. This is not acceptable when you spend 8-9k on a ring. They want me to give them the ring back and refund me. However this is my wedding / engagement rings and sentimentally i am having a hard time doing that. I am not happy with the service , quality or anything else with Kays jewelers. Each of the 4 times i have lost a stone its a different one . The rings are not big on my finger so they dont spin and the stones that have been missing are between my fingers. Just one of the 4 pics
Signed
A very unhappy , dissatisfied and no longer a Kays customer .
5 /5 Meghan Liner: We have been dealing with these amazing ladies since November 2015, and they do dont disappoint. They are more like family anytime we go into the store, no matter if its been months or years, and the always help us figure out what we came in looking for. I refuse to go another jeweler.
Kylan Holland Went in with my engagement ring to have it resized, had a very pleasant experience. They quoted me about 3 days and had it back to me in 2! Very nice staff, will be back in the future!
Hargrave Colby (HJCMer) This is a truly exceptional place to explore a wide variety of stunning rocks and crystals sourced from around the world. The atmosphere is serene and inviting, complemented by a friendly and knowledgeable staff who are always happy to share insights. In addition to the impressive selection of minerals and gems, the location also offers yoga and Tai Chi classes, adding to the overall sense of peace and well-being. A truly uplifting and enriching experience.
Jason Buss Everyone was great to work with! They walked me through all the steps of designing a custom engagement ring for my fiance, and made a beautiful ring for her. I would definitely recommend them, especially to anyone looking for something unique!
Ronnie Alfonso Would give more stars if I could. I wanted to give my wife a new ring for our 30th anniversary and she hasnt been able to wear her ring for years. Kelli and Jennifer not only got me through the process, they crushed it. Wife loves ring. Total professionalism. Highly recommended.
Karen Fiscus I was referred to Sumners by a friend and I really do like this place! I have been going to them for almost two years for all of my jewelry repair. The turnaround time is usually three days or less. I recently bought a gold chain for a Christmas gift and the price was very reasonable. I refer everyone I know to Sumners because I like working with individuals instead of chains like Kay or Zales.
Kathy Walter I had some charms added to a charm bracelet. They did an awesome job and it was ready 2 days sooner than I expected. The finished bracelet looks great, and they offered to clean my rings. Everyone was very friendly -- great service,! Thanks so much!!
Karen Williamson Very satisfied with the work that was done. The people were very friendly. Had done business with them in the past. Will continue to do business with them and recommend them highly..
Anacecilia Hernandez The best jewelry store Ive ever visited, with 14-karat gold and excellent service. I found what I was looking for. I highly recommend it.
K D Very friendly and welcoming people. Mrs Sharon and the guy in the back went above and beyond to help me. I really appreciated the kindness and welcoming feeling they give you.