Elite Insurance - Mandeville (LA)

C C They really went above and beyond for me… I’d recommend them to anyone!

Kurtis Turman Update: I previously posted a pretty bad review on Progressive stemming from an issue I had with them IRT replacing my windshield & sunroof. They both had to be replaced because of a small crack that started inside of the window. Long story short they originally refused to purchase the glass for the sunroof because they said they could get it from Safelite for 700 bucks cheaper than Tesla which would have left me eating that part of the bill. They did make this right by paying for the glass and also by returning 500 of my deductible. I was actually satisfied with their resolution but now the things I weren’t satisfied with: They put this on my car report as an accident which is going to ruin the value of my car and mess me up with shopping around for other insurance. It wasn’t an accident, in fact, it was a replacement of a windshield that had replaced about a year prior from guys who: Safelite. Second thing is just the inconvenience. The way they operate I ended up being without a car for a day because they didn’t pay their part I missed out on being able to pick up the vehicle in a timely manner. Then I was talking to a guy that couldn’t make a decision to take care of me even though he knew that what was going through wasn’t right. BLUF: I will be looking for another insurance provider. I’m a firm believer that conducting square business is the most important part of our economy. If you provide a service you should not try and weasel your way out of it and I felt that Progressive in this instance was trying everything they could to not uphold their end of the agreement and this is no different to me than predatory lenders.

Randy Beason Had a pretty big claim from hail storm, and State Farm did a great job from the start until the finish. No issues at all. Super fast on payment. Thank you, State Farm and Sarah Kurt and her crew.

leslie rogers Ashtons professionalism was why I decided to change to Shelter. She has a very pleasant speaking tone/ voice and is very efficient and explains with great patience. I enjoy working with her on my new accounts.

Linda Cooper Added another vechile to policies. Fast service and friendly staff.

Marjorie Ambrose I have been with this company for three years. Before Ida, Danielle was always looking for the best price for homeowners insurance while also looking at a reputable company that could handle hurricane claims if such a need arose. Last year, she emphasized the cost of wood was going up, so I needed to increase coverage. The homeowners rate went up, but she emphasized I needed to accept the increase so that I would be fully covered. Well, Ida happened on August 29, 2021. Thankfully, I was fully insured. However, it is was what happened after Ida that will make me a Terrebonne Insurance Agency customer for life. I called Danielle, when the phones began working, and explained that a major expense--house lifting and leveling--was not being accepted or paid for. I also explained several other concerns I had about supplements from my insurance company. Danielle began calling my insurance company and talking to the agent. Later, Tammy took over the claims portion of the company, and she also began emailing and calling the insurance company agent as well--while always including me on the emails and calling me to keep me updated. I got the supplement I was seeking! I can now finish repairing my home! I cannot explain how thankful I am for Danielle and Tammys help with this claim. I have never had to file a claim of this size before--my house had to be gutted, lifted and leveled, and then fully repaired. While other people were calling lawyers, I called my insurance agents, and they worked for me, and were obviously very effective. Clearly, the agents at Terrebonne Insurance Agency truly care about their customers. It is not just something they say; it is a statement that they truly mean! Thank you Danielle and Tammy! You have a customer for life!

Stephen Ira Adams These are good folks. They are the best of the best. If you need insurance on property Stephanie at Paul Reons office is the one to call.

Michael David Raso What a fantastic company with great staff. I’ve been using them for years and absolutely love them. I can’t recommend State Farm enough.

Vanessa Mitchell I have been with State in Broussard for over 15 years maybe 20 I give them the best reviews out of any insurance company Ive ever been with before theyve taken really good care of me and Im not thinking about changing at all in fact Im sending my boyfriend there especially since I moved to Abbeville Louisiana where theyre really taking care of me so thank you so much for all yalls help in the past and for future years I thank God for this add a photo I wasnt able to pull up my car on my photos but this is my new home that I just got from Clayton Homes the reason I moved to Abbeville Louisiana I found one of my car in my driveway at my new home with all my flowers thank you again State Farm for all you have done for me God bless you