Christine Bailey - State Farm Insurance Agent - Lake Charles (LA)

Felisha Mack Theres always a friendly voice to answer when you call. We make frequent changes to our policy. It seems to be a new car at least once a year. Our agent always responds and gets the best rate for us. We also have home coverage with this office as well.

Laura Roby Eric’s team at State Farm is amazing! Emily is so helpful and efficient. The response time for any request are answered quickly. Thank you so much for outstanding service!

Miranda Shae Contacted Jamie in a panic about my husband’s insurance cancelling and she worked wonders! Shopped for the lowest deals. Made this quick easy and simple and was able to customize our needs to match our policy for our autos. Huge shoutout to her and will never use anyone differently!

Mable Carrier Love the workers

Tyrney Matt Great prices and awesome people

Spencer Schwab Absolutley the best insurance experiance ive ever had!!! i decided to pay a little higher than what i used to just because i KNOW that i can trust them with my saftey!

Kacie Leigh Hale-Hatcher They are wonderful knowledgeable people. I love doing business with them

Water Tattoos I switched over to the office and have gotten so much help on my insurance! I really knew nothing before switching but they helped me understand everything and feel comfortable with the coverage I have. They are always there when I need them too! Highly recommend!

jarvis marshall I am extremely disappointed with my experience with Progressive Insurance. They blatantly lied and falsely claimed that I signed up for their Snapshot program, which I never agreed to or authorized. Despite explaining this multiple times, both the customer service representative and the manager refused to listen or acknowledge my concerns. It’s clear that customer service isn’t valued at all — I felt dismissed, ignored, and outright brushed aside. Their entire approach feels like a complete disregard for their clients’ needs and honesty. This situation has caused me significant inconvenience, forcing me to start the difficult and time-consuming process of finding a new insurance provider. The lack of accountability and transparency from Progressive has left me feeling frustrated and betrayed. It’s obvious that there’s some level of collusion or at least a systemic failure within their team, given how everyone seems to give the same dismissive attitude. I would strongly warn others to stay far away from Progressive Insurance, as they cannot be trusted and their customer service is utterly unhelpful. I am giving them zero stars for this experience — they have truly lost my trust and respect.