U.S. Bank Branch - Mt Vernon (IL)

5 /5 Jaime Cardenas: I am a customer of the branch. This morning I went in to do my banking it was a pleasure. China was very good with her customer service. I highly recommend this branch for any business needs. Muchas gracias. China. Jaime Cardenas

5 /5 Jamie Taylor: I love that this bank is all about customer service. Every employee is stellar, but especially Sam. She really shines! She genuinely interacts with her customers, pays attention, remembers what they say and builds conversations off of previously discussed topics. She makes me want to do any banking business I have there!

1 /5 Gosney Jared (Teknikal Crysis): Update October 2021: This bank branch is an absolute joke! Got told today as a business customer that they could not provide me with a single roll of quarters or a dollar worth of pennies... They informed me that I would have to purchase 500 quarters in a bag unrolled or get nothing at all... This would be a really great place for a bank! How do they expect me to run a business and provide change to my customers if my banking establishment doesnt provide baking services? Original review: Their drive-thru is literally the slowest bank I have ever been to in my entire life!! You might get waited on with in 15 to 20 minutes If youre lucky... If youre ever in a hurry, choose to bank somewhere else.. I only deal with them because of the place I am employed has an account with them and I am responsible for that business is finances...

5 /5 chad schott: I have been banking with USbank for over 20 years now. For 16 years in this community. The people that work at this branch are very kind and helpful. I made this review because of my most recent experience, where I had to go inside for help. Upon entering, I was immediately greeted and was treated very nice. My issues were addressed and resolved. I couldn’t be happier with the friendly hometown banking experience. That is how they have always been for me every time I have gone inside. The negative reviews are a little unnecessary if you ask me. Expecting fast service going through a Drive through banking line Should not be expected. It’s likely not the banks fault, and the people that are in front of you.

5 /5 Derrick James: Always a great place. I love doing business with the people, they’re what makes the difference. Steve, Melissa, Whitney, Jill, Joyce, and Kelsey are all great people and always pleasant. They also have worked to share promotional accounts with me that I have been happy to take advantage of, and US Bank has always payed the promotional rewards timely and conveniently. Great place to bank, great people to do business with.