United Community Bank - Lincoln (IL)

Walton Technology I banked with First Bank and Trust for years. Then boom the First mid bank came along and bought them out. And no the customer service calls go to some call center not my local bank. Cant get ahold of anyone local without walking into the location. Then I had my Mortage through them with escrow of taxes and insurance. They didnt even pay my taxes on my Mortage ending having to go there in person and complain about it and then still took them 3 days after that to even pay them. If it wasnt for me knowing some local people and them reporting the taxes not being paid to me I would have had my name printed in the news paper.

Scott Blatter Sydney has been my contact in your office and she has been super helpful to me. I have a hard time remembering payments and she has made it super easy. With reminder emails and very helpful tools to get me back on track. Anytime I need her she is always there to answer questions super quick.As i told her,i am sure that her job is a thankless one,but she sure does deserve a big thanks from me,as well as the other workers in that office. Definetly all class acts and very nice ,polite and always helpful.

Madi Paige I have been banking with Fortress for just over a year and they have been so great! They truly have the customers best interest at heart. Wonderful customer service!