Tracy Kiefer - Quincy (IL)

Dan Fitzgerald I stopped in to inquire about auto and homeowners insurance. I found Jacqueline to be warm and friendly, and very professional. She spent about two hours with me and helped me understand the various coverages and options. She even reviewed my current insurance coverage and she pointed out my house was under-insured. I would highly recommend the Short Insurance Agency. It was pleasure working with her. I also really liked working with her in person as she asked all the right questions to find the best rates for me. I had some previous experiences with other insurance companies, working on the phone or online, that were not productive. In the end, I have better insurance and at a lower cost with AAA Insurance and Im really glad I stopped by. Thank you Jacqueline.

Erin Farney I had the best experience working with Genita! She was very helpful I loved working with her

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Shayden Miller Amy is the best around. Always willing to answer any questions I may have, and is always willing to help. She was able to get me the same coverage amount as all other companies I got quotes from, for over $100 LESS a month. She’s amazing at what she does!

Syed Shaizooruddin I had a fantastic experience at State Farm today! I went in to get liability insurance on my vehicle, and not only did I get a cheaper rate than expected, but the service from Jared was top-notch. He was professional, friendly, and made the whole process smooth and stress-free. Highly recommend this location for anyone looking for great service and competitive rates!

Jason Guiden Julie is amazing. Great communication, follow up and customer service. Details are important to Julie and she cares about her clients. I’m thankful for the relationship.

Palwan Kaur kaur Daniel worked fast and efficiently. He explained the policy options and helped me get the best rates possible. I felt confident in every step thanks to his expertise and professionalism.

craig leach I got rear-ended on the interstate which totaled my fusion and before I got home from the incident Haiden had already got me a rental set up and the claim process started. Their team took care everything minus a few signatures and questions on my end. I got more than a fair price on the value of my vehicle. When we got a new vehicle Haiden was actually out of the office on vacation with his family and he still took time from that to update our policy to get the vehicle on it. I cant recommend him as an agent enough.