Torres Omar Jewelers - Chicago (IL)

5 /5 Evenie Borjas: Torres Omar Jewelers is an exceptional place for all your jewelry needs. The staff is consistently kind, welcoming, and attentive, ensuring that each customer receives exactly what they request. The store itself is clean, well-organized, and creates a comfortable environment for clients. I had my class ring made here, and I couldnt have asked for a better experience. A special thank you to Don Pepe for his outstanding work. If youre looking for quality craftsmanship and excellent service, I highly recommend Torres Omar Jewelers.

1 /5 Alyssa Peña: Purchased two custom pendants with the links. The day I picked them up, the lady handed it to me literally broken as shown in the first picture. She then took it to the back and it seemed as if they were able to mend and put it back together. Within the month I noticed the ‘R’ once again tilting off, and not standing up right. When we took it back in, the lady said they could fix it, free of charge this one time (as if it was my fault). When I went to pick it up 5 days later, there was no difference but them cleaning it. When I called to speak to someone, they said nothing could be done about it since my husband already signed off on the pick up slip. If I wanted to have it fixed a whole new pendant would have to be ordered. The audacity to say a brand new pendant would have to be made and purchased for a mistake that was never caused by myself! I have reached out to their management team multiple times and have yet to hear a response. It’s a shame how downhill this establishment has gone since my whole family has been a customer for 20+ years.

5 /5 Yazaan Bukhari: I had the pleasure of shopping at Torres Omar Jewellers, and I was truly impressed by their wide selection of beautiful pieces. Fernanda assisted us with exceptional professionalism and outstanding customer service. I highly recommend this place to anyone looking for quality jewelry and a great shopping experience.

1 /5 Erika Martinez: They don’t honor their so-called “warranty.” I was charged extra to fix a bracelet that’s specifically marketed as a child’s item, so they know its meant for kids. After just one week of wear, it was already scratched. When I paid the fee to have it repaired, I asked the employee how to prevent it from happening again. His advice? Tell my child to “be careful” and that his own bracelet gets scratched too. Sir, you’re a GROWN ADULT, comparing your experience to a kid’s.

1 /5 Elias Santillan: Brought in a 4mm rope bracelet to be shortened. The price was good at $20. However, it snapped within a couple months. I brought it back with a receipt thinking that would be enough to have them fix it. Instead they said they dont guarantee their work and tried to charge me another $15. For additional context, this was passed down to me from my father who wore it regularly. Its been sturdy since the 80s. Take your business to a more reputable jeweler.