THOMAS TIFFIN INSURANCE - Jacksonville (IL)

Giseal Burbano Maria was absolutely amazing. After the horrible experience I had with the police earlier that day, she truly made a difference. She supported me through the entire process and was incredibly sweet and reassuring. Her kindness and professionalism helped me feel safe and seen during a really tough time

Tony Whetsell As a customer I like talking to a real person-no automated calling where one must press four or five buttons to speak with a person. I know Teresa and have worked with her for my insurance needs for years. Im treated with respect and dignity by her . She periodically calls with rates and coverages. That kind of service one often does not get these days.

Jes Adam Thacker Insurance Service offers me the best and most complete insurance policies at an affordable rate. The entire team works together to deliver 5-star customer service. I HIGHLY recommend Thacker for home, life, auto, farm, and commercial insurance coverage. I love having a local agent that I can call, email, or text questions about my policies or claims. They always respond quickly and take the time to educate me. If you havent switched to Thacker yet, do it now!

BearsBound0809 My name is Renee Austin and Ive been a State Farm customer with Brian Faulks office for a number of years. I recently was in "fender bender" and for the first time, I had to go through the process of filing a claim. I was so overwhelmed and full of anxiety with the process, I decided to go directly into the office for assistance. I ended up meeting with one of the agents in the office, Glen OConnell. Glen was absolutely wonderful! He walked my through process and handled literally everything. Through this experience, Ive had to contact him on numerous occasions and each and every time, he made sure I understood what was going to happen, what was taking place at that time and what the resolution would be. I just wanted to take this opportunity to say, Thank you Glen for all of your hard work and going above and beyond with providing me truly EXCELLENT customer service. You absolutely are the ultimate "Jake from State Farm"! Thank you so much, Renee Austin

Tyrie Fluker My family has been with American Family Insurance for well over 20+ years for car insurance and homeowners insurance. I couldnt not ask for a better insurance carrier. While most of our years we were with Monte Rogers and more recently Rebecca Moore in Montes retirement. Rebecca has Absolutely been Amazing to work with. Always responsive, caring and genuinely concerned. Thank You Rebecca!!! Tyrie Fluker

Amelia Kinzer Shawn is not only kind and extremely knowledgeable about all things insurance, but also a true giver in our community. For the past two years, he has graciously sponsored a hole at the Jolly Rogers Open, a golf outing held in memory of my father, where all proceeds are donated to the Illinois Cancer Center. Shawn is always willing to support and give back wherever he can. He’s truly a pillar of the Knox County community!