the Hansen agency - COUNTRY Financial - Walnut (IL)

1 /5 Susan Heaton: I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls to Tyler without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions to email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

5 /5 Amanda Hasbrook: We have been long time customers of The Tyler Hansen Agency and have had nothing but great customer service and quick turn around times when we have a question or claim. The team is very knowledgeable and we are able to ask any of them our questions and get the help we need!

5 /5 Jordan Lanxon: We have had an amazing experience with the Hansen agency! Their customer service is top-notch—always responsive, friendly, and willing to go the extra mile. They make the process smooth and hassle-free, and ensure we understand all our options. Competitive rates, supportive staff and excellent coverage - highly recommend!

5 /5 Tim Pratt: We have been with Tyler and Country for many years. Weve had a handful of claims, mostly weather related, and his office has always been professional and helpful. Any concerns weve had with adjustors have been explained and weve felt Tyler was advocating for us.

5 /5 Claire McManus: Tyler is phenomenal. I reached out to him with a complicated business insurance need that had a tight turnaround, and he went above and beyond to find me the correct policy. He found cost savings opportunities for me, and was extremely communicative. Couldnt have asked for a more seamless experience.