the Hansen agency - COUNTRY Financial - Walnut (IL)

Kelsey Moehring Rooted has been a wonderful company with a family feel. They do a wonderful job checking in, and making adjustments on the fly or by request. They host client appreciation events to show they care about the person. I would recommend their services to anyone.

Dominick Borio They are always helpful and friendly

Ronald Korte Weve been working with Patricia for the last couple of years and cant say enough about her! She is very knowledgeable and explains things in simple terms. She takes the time to listen to you, and very good at following up. Her staff is just as friendly as well. Would highly recommend her!

Doug Mcgill Im giving this review to help others like myself. Ive always been a little leery of getting too much money involved in Investments. From retirement to college savings. After working with Mike, he has a no pressure way of explaining things and breaking them down into a way that you will understand. Go see him, you wont be disappointed.

Tamera Dudley Mark takes the time to know you and your insurance needs. His secretaries are great, very professional and Curtious He never forgets you and greets you by name. He works very hard at getting you the proper insurance and cost effective as much as possible. 5 stars, excellent service!

Erich Held Scott puts the customer needs first and is a true professional. I recommend him to anyone looking for a financial advisor. He takes the time to talk and explain different options. Giving the customer the information they need to make an informed decision. Thanks Scott!

GFW Trains Chris Heitz is the most helpful insurance agent I have ever dealt with. He is honest and up front with everything. He looked over our prior insurance coverage with another company and was able to give us the same insurance for a better cost. He took the time to explain everything and was quick to respond to any of my questions. Very happy we made the switch to Country Financial Insurance.

John Scheibal, Sr. Joe gave good information on my current policies and also gave some good advise that would fill in some gaps in my current coverage.

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.