State Farm Insurance: Corporate Headquarters - Bloomington (IL)

1 /5 Johnny McKinney: After being t-boned by an elderly man who was insured by State Farm I have been hurting like hell for nearly two months now. I was forced out of the rental after only a week without any payment to replace my vehicle which is inoperable and totalled. The think a custom built truck is worth only $3,000 and apparently being injured is worth the same. Meanwhile they fixed the old mans car and I know because he nearly hit me yet again while I had to use an Uber to go to the doctor. This is by far the worst company for any insurance on the market. They definitely need a phrase change "like a good neighbor, were here to screw your life up". As a disabled veteran I can not just afford to go and buy another vehicle as Ive built this over the last six years. I have nearly $20,000 into it and now because of an idiot who by the way was at fault in an at fault state they act like Im the one who caused it and I should not have reasonable compensation. So because my vehicle was paid for outright and owed nothing to anyone for it I should take what the first Kia cars were sold for? Get real! This is exactly why insurance companies need to be regulated and penalized more strictly. If you have State Farm, I would highly suggest switching. I had them up until three years ago when after a hit and run I was screwed by them. I had paid too much for too little insurance. I even switched and was instantly paying over 60% less and had better coverages. So thanks State Farm for screwing this Disabled Veteran yet again!

1 /5 Ashley Gibbons: Where do I start? I was T-boned from a reckless driver who worked for a Honda dealership, in a dealership car. My Car is totaled. I was promised in writing 24 days of a rental car but only was allowed to have it for a total of 12 days. (Not even enough time for me to get to my court date.) Secondly, considering that I have full coverage and a good driving record I was expecting to get a good offer for my car that was totaled. Nope! They offered the lowest bid possible. No bargaining just this is the “best we can do”… I then received and call staring I had to bring the rental car back 3 days earlier. The representative stated that from the time they give you the offer for your vehicle, they take the rental away on the 7th day. So how am I supposed to buy a new vehicle within 7days, with a check that I haven’t even received yet? It’s been well past 7 days and still haven’t received a check. However the junkyard where my car was parked was gone within 2 days and out for auction. Meaning they sure cut them a check fast. I don’t understand the point in having full coverage if they’re just going to lowball me. Insurance companies like this claim to be “family” but when in the time of need they will treat you like dirt. State Farm really needs to do better and treat their customers with dignity and respect and not just use them for their money!

1 /5 Stephania Louis: Very unhappy with the claims department! I got rear ended over a month ago and State Farm still have not resold my claim to get my car repair! My car is not drivable yes because the person at fault sores not have enough coverage to cover the damages of the two cars involved now I’m at a stand still. They declined all my repair quote to their contracted repair shop and then told them that my car is a total lost. I might be better off getting a lawyer

1 /5 Ken Montavy: We have been State Farm customers for over 30 years. We’ve always paid our bill on time and in good faith. In March of 2025, the area that we lived in had a bad storm with hail and tornado activity. We are talking close to 3 inches in size. The hail was big enough to bust out my neighbor‘s windows of his bathroom. It was so bad that I had roofers in my driveway the following morning, wanting to climb up on my roof and give me quotes. We hadn’t even had a chance to see the roof yet. We filed a claim with State Farm. They agreed to take care of the vehicles. But they would have to send an adjuster to the house to look at the roof. After having three separate Renfro adjusters (apparently State Farm doesn’t send their own people), come to our house and take pictures of the damage, they have decided they are not going to pay it because it is defective shingles and not hail damage. Keep in mind that the majority of my neighbors had to have their roofs replaced, not to mention garage doors and windows. I’m guessing none of them were “insured “ by State Farm.. From what I’ve been reading, State Farm has developed a habit of telling people to take a hike. I cannot believe that what used to be a reputable company has gone downhill so much. And when you try to get a hold of someone there, good luck. I don’t care which number you call, you get the same recording, wanting you to send a fax or go online. You can hear it in any language you want, but you sure can’t talk to an actual person. Luckily, my local agent‘s office still believes in customer service. They are the only way that I can talk to a live person. I have absolutely no complaints about them. I would give them a five star review. But as far as State Farm corporate goes, I would not recommend them to anyone. Ken Montavy

1 /5 Jessica Stanbery: Refused to provide a secondary review of coverage they determined did not happen from the incident involving their insured driver. The shop the car is at disagreed. Asked for a statement in writing that they are refusing additional review, and the claims agent said he "did not feel comfortable providing this information in writing" and proceeded to disconnect the call. Took them 2 weeks to find their own driver at fault for pulling a u turn in the middle of traffic. I would never give my business to state farm.