Stacy Foxall: Allstate Insurance - Quincy (IL)

5 /5 St. Jimmy: Always fast. Easy to get approved. I was a jerk to the 1800 phone reps and feel really bad. Sorry guys. Alex

2 /5 Oleksandra Dubyna: It has been an uncomfortable experience. It just did not seem to work. We have been with Allstate for over 10 years ( maybe a little less for me) and we moved to Hannibal MO area and needed to switch the agent due to the move. I have called in and of course went with Allstate. They have always been there for us and the quotes and communication always was timely and efficient. Sadly, it was not great for us: we would not get a card emailed to us even when we asked( paperless) and yes I think I should have asked more questions to have an online account set up, but I have been so spoiled for years in Gurnee IL, that I would just reach out to the agency asking for it and never got it. Then switched the payment type and got a letter that my account would be closed off ( somehow paperless did not matter there). Then I did some digging and somehow was paying more than I was paying in IL in Gurnee, while kept on seeing how MO could be a cheaper car insurance. It’s was so weird. It was frustrating to have to keep calling and only being told my messages would get to Stacy, but no one would ever confirm if she got it. I eventually decided to part way, figured it was not working for me and my family, got a quote that was half of what I was paying with Allstate. I called the office and the nice girl told me they would pass it on. I followed up with the email( force of work habit) never got a response and emailed the next day and a response from the agent was short and rude telling me how many times I called and emailed. It’s my money. Why wouldn’t I call? My monthly bill was like $240 and they were surprised I called and emailed so many times? Maybe most of the clients would not care, I did. I was informed that I should have gotten an confirmation-never got it, I get it it happens. Emails, spam folder whatever, all I was hoping for a communication from my agent that she got the request. I bothered them too much I guess. It’s unfortunate. Loved Allstate before. This office did not work well for our family.

1 /5 Austin Carter: Terrible customer service. Did not lift a finger to help me resolve my problem until complaint was filed with my state’s department of insurance. Then the issue was resolved quickly.

1 /5 Austin Wellman: "Cost of living increase" Yea, okay. I have had a consistent terrible experience with Allstate ever since Stacy took over for Bob years ago. My rates constantly increased with the only excuse being "cost of living increase." I was not helped by my agent or the claims teams in any way, shape, or form, when I was hit by an uninsured drunk driver. Get a quote from somewhere else. I was able to get auto AND renters insurance together for less than half of what Allstate tried to renew my auto coverage for. Pathetic.

1 /5 Mike Ellwood: I had insurance with State Farm and I was getting quotes for other companies. I got a quote from this HORRIBLE HORRIBLE agent. I gave her all of my information and she quoted me for auto and home owners. I decided NOT to go with Allstate because shortly after the quote, she send a letter to my deceased father-in-law, asking for his business. I thought it was tacky and went a different direction. Last week, I noticed a collection account on my credit profile from none other than "Allstate-Stacy Foxall". It has been a nightmare trying to get it removed from my credit profile and I would NEVER, EVER recommend this agent or company to anyone.