SOCU Ottawa Branch - Ottawa (IL)

Julie Chamberlain Very helpful and friendly Agent and Staff! Always quick to answer any questions or concerns!

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.

Maya Merrifield Always had a good experience. Everyone is always super helpful. Thank you guys!

Justin Bowling Matt is very knowledgeable about the insurance products offered by Country Financial and discusses the pros and cons of each depending on the needs of the customer. He is quick to return a phone call or email when I have a question about my policy or claim. He is also willing to find the answer to those questions if he doesnt already know the answer.

Robert Martin Peter and his team are wonderful to work with in planning your financial future.

Dominique Roberts Angelica was so amazing she made the process so easy. The worked with me and was able to get me exactly what I needed. Would highly recommend!