Consumer Financial Services - Waukegan (IL)

5 /5 Mellissa White: I’ve had nothing but good experiences with CPS. They always understand when I need extra time to make my payment. I’ve been using them for almost 3 years and have no complaints. Staff is always understanding and compassionate when I have questions. Definitely wouldn’t recommend anywhere else!

5 /5 Mireya Aragon: I never have a problem with them . They always help me went I need loan . They always work out with me . I been client of them over ten years never have a problem with them . I only can said been appreciate the help I get went I always need it .

1 /5 Taylor Jones: Unbelievable that the owner or overseer of this company has still not rectified the issues with his extremely rude and ignorant employees! They fail to understand that without customers, theyd have no jobs! The office manager is beyond rude, unprofessional, and condescending. She speaks to people like she has sole authority, and realistically she is self appointed! These people issue fraudulent loans that they cant even explain when asked. Contact the better business bureau, or the consumer protection bureau. Also check your contract for Illinois Banking Commission! Enough is enough!! Good luck

1 /5 Alex moreno: Horrible place, they first withdrew money from my account after my debt had already been charged off but claimed it was a "system error", then they gave me attitude over the phone until they knew I was the 1 that they illegally took money from my account. Chrissy(the boss) then took the time to try and give me a grammar lesson cuz of one word that I said wrong but yet takes money out of the wrong account that hasnt had a loan with them for over 6 months. Staff is rude, always have attitudes like they hate their life which is understandable considering their boss Chrissy which is the worst one. Here is a picture of what chrissy wrote after I asked her to write refund on the check, had to go back so she can rewrite it clearer but with her awesome customer service its still unreadable

1 /5 Enrique Ovalle: I did not know and THEY did not let me know if someone co-signed for you and if that someone takes out a different personal loan without you knowing and he/she doesn’t pay their personal loan they can take out the payments from YOUR car loan. It should be two different accounts. I don’t see why they have to take out of your loan payments to charge the other’s personal account which you did not know about. If that’s the case they should call you and let you know if it’s okay for them to give the co-signer a loan. It’s not right!!