Shelter Insurance - Carbondale (IL)

Amanda Frederickson Ive been using this insurance agency for YEARS & they never disappoint me. So friendly & helpful youre guaranteed to walk out with insurance that fits what you need covered. Definitely recommend!

Jonathan Herrera Carlos Sanchez assisted me with the renewal of my insurance, ensuring a seamless process throughout. His expertise and support were invaluable in navigating the necessary steps.The experience was notably efficient, thanks to his guidance. I appreciate the professionalism he demonstrated during the entire renewal procedure.

Keith Trachsel We have been with the people of Compass Insurance for several years for our liability and workmans comp insurance. they are so easy to work with, if I have any questions I get same day answers. if a contractor needs my info I have called them and had it emailed in minutes. They keep my business in mind and make sure Im covered by checking with me a few times a year. They respond by phone or email. I recommend using them.

Maria S Incredible customer service! I know that the team here always has my back, Mariia Dziubakevych particularly. She always goes above and beyond to resolve any issues I have and she does her absolute best to resolve all my inquiries as quickly as possible. She truly is an outstanding agent. She knows how to work professionally and responsibly. She’s the best!

Rollie Elder We have been dealing with Bill for several years. Bill and his staff have been some of the most helpful and reliable people our family have ever dealt with. Country Companies is lucky to have such a staff representing them.

Maria Theron Pam and her team are fantastic! I worked with Michael, and he helped walk me through the process of signing up for health insurance when we lost coverage due to a job change. I had lots of questions, but he was patient and very knowledgable, and got my family signed up for coverage just before the end of the month. To top it all off, the service I received was free! I can’t recommend them enough, and I will be making my appointment to have some help when open enrollment comes around.

Jessica Torres I’ve never had a problem with this company, I’ve been with them for about 10 years now. Danny and Leticia are the ones the typically assist me. Great personality and professional and honestly to the point, I don’t care for side conversations just call, make a payment and get the receipt and done.They work with you in the down payments and monthly payments. Good customer service and friendly and prompt with the receipts and sending the policies. Sure the prices go up every year but not a whole lot. Roadside assistance is the best thru them, I’ve never had a problem with them, they are fast and reliable.

Rhonda Baker Let me heap some praise on this guy. I called him, furious and frustrated, because a policy that should have been cancelled back in October had not, in fact, been cancelled. It was a three-state mess, and long phone calls with the 1-800 people had been useless. Matt said, "come on down and well sort it out" and he DID. He had NOTHING to gain from helping me - it was a policy cancellation. He went beyond the extra mile, and saved my entire family so much time and stress. If I am insurance shopping in the future, I will not hesitate to call Matt, and you shouldnt either! Thank you, Matt!