Seng Sophanavong: Allstate Insurance - Peoria (IL)

1 /5 Douglas Hester: I called office and cancelled insurance because I was switching to State Farm. Rate was $90 per month less for same coverage. Seng Sophanavong personally called me and I confirmed that I no longer wanted insurance. They DID NOT cancel my insurance. Instead they sent me to collections. Dirty. Vindictive Owner of this company.

1 /5 Robert Kulpa: Jessica is a liar and needs to be fired for her incompetence and condensending behavior. I get better customer service at the ghetto McDonalds down the street. Let me go ahead and paste in the response we are going to see from allstate. Ready here you go. " I am so sorry to see that you had a bad experience within Allstate Insurance and our agency. We take a lot of pride in our customer service, and it is our number one priority. We want to make sure that you are completely satisfied with your experience here, and if you are not, we want to know the reasons for your feedback. Was it due to your claims experience, rate increase, unprofessional staff, corporate staff at the 800 number after hours, etc. We do apologize for any negative experience you have had, and moving forward, please let us know if there is anything we can do different to better your insurance experience" see no helps and no one cares. Thank you.

1 /5 Farmboys Channel: My uncle had insurance through the Peoria office and the were messing his bill up by trying to over charging him and they also did not inform him when his rates when down and instead continued to let him pay the higher rates. If it was possible to leave a zero star rating they would not be getting even the one star Ive left.

5 /5 Colton Cranford: Colin at the Peoria Allstate Branch has went above and beyond to help get my claim taken care of. I am very appreciative of his professionalism as well as his responsiveness. I would highly recommend reaching out to him for any of your insurance needs.

4 /5 Wesley Welch: I have not been to the office, but the cust service people,i have spoken to on the phone have been polite and helpful. Prices continues to rise for products and services, yet thats the extreme world we inhabit.