Scott Credit Union - Waterloo (IL)

Dina Galvez My experience with Helio has been excellent. He is very knowledgable, professional, honest and kind, and is very good at explaining/teaching so that his clients understand. He has shown himself to be a real friend and trustworthy advisor. I would happily recommend him without hesitation.

Christopher Clifford Carla was very friendly and helpful the service was great fast and professional

Kent Emerick Great employees, always friendly service

Nunya Bisness Cannot begin to describe all the wonderful things this department does. I recently received a collections letter from the DOF asking $244 for a speeding ticket. No picture attached, no name on the ticket, just a vague statement saying I need to pay. Seems like there is a mole in the department. Let us come together to flush out these criminals who have committed crimes.

Carrie Cushing Denise is very knowledgeable and kind. She definitely cares about her clients and their investment goals.

Steve Miller Angie Cummins has been a great help in navigating complex issues with Medicare and Medicare supplements. She has my highest recomendation!

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.

Elaine Simpson Ok I accidentally rated the wrong location. I’ve done business with the one in Creve Coeur, not Pekin.... so my apologies. But I’m sure they are all nice! I have no idea who helped me but the first time it was a guy and the second time it was a woman and they were both fantastic. Super nice, non-judgemental and made the process easy as pie. If you lie to them, withhold important information or file bankruptcy after taking out a loan (which is ILLEGAL and you’re lucky you didn’t go to JAIL for that) then YES, they’re probably going to be upset and I can’t blame them. By the way, lying on any legal document is also against the law so you definitely shouldn’t do that. Did you actually think they weren’t going to check and verify this information?? And how on earth did you plan on paying a PAYDAY loan back if you weren’t working??