American Community Bank & Trust - Woodstock (IL)

Edoardo Tortoledo Worse customer service experience I’ve had, at ANY bank, Chat agent (Jenna R), not sure if she was inexperienced or if that’s a protocol but absolutely no help, i clearly had mentioned that I couldn’t make a payment thru the phone and she tells me to “call” goes to give me the number and the a “pre made response” when that’s precisely why I opened the chat, to get someone to help, i explained to her again, just to received a very similar response, I previously had Bank of the West, which we know was taken over, and it was by far a much better bank. After having 15 different accounts at other banks, I never came across such terrible lack of customer service support.

Amy Tarr He listened and asked questions Tom make sure we have the correct coverage to protect my home and auto.

Smalex Barnett Everytime I have service performed, you guys really step it up. Wether its a loaner, or a personal drop off of myself to work; or my vehicle when the job is completed. You make it seamless! Your staff are kind, courteous, knowledgeable, and accommodating. I have never dealt with a better dealership! A big thank you to all of the staff, you guys rock! I appreciate all of the tremendous effort you guys have shown to stand out from others. Keep up the great work!

Bridget Phillippi This Bank and its people are simply phenomenal! Their all so nice all the time and always willing to help with anything and everything! Definitely go here if your looking for a good place because I can tell you that this is definitely the place for you!☺️ So everybody that is working there,keep up the great work! You all are amazing!

James Bartlett Great service above and beyond expectations.

Michael Koulos Lisa and Mark Bova have been incredibly helpful to my family. They pay careful attention to detail and communicate ideas effectively. Not only are they creative, but they are tireless workers as well. (I get tired just watching them). Words alone cannot do justice to their professionalism and integrity.

Nicki Scheidegger Teresa at Dixon North branch is always so friendly and helped me out recently with important paperwork. Appreciate the kind words and friendly service!

Kmdly.1 The team helped me customize my coverage based on my car needs. They explained every detail clearly and made sure I was comfortable with the plan. Great experience