Sarah Staley Insurance Agency - Mt Vernon (IL)

Barbara Medieros If I could give less than 1 star I would. My husband had insurance with this company for 20 years and paid faithfully without missing a payment. All of a sudden they started withdrawing $613.87 per month out of the account instead of $61.51 per month. When we realized it after several months we contacted Re-Assure America only to be told they insurance term had expired & that was our new premium. They never contacted us or informed us of any change in the premium or the expiration date of the policy. We never gave authorization for any amount other than the $61.51 to be deducted from our account. They are now refusing to refund the money taken out of our account illegally. I will be contacting the State Regulatory Board and an attorney for compensation.

Cassidy Downs Some of the greatest customer care I’ve experienced in my time here. I switched to State Farm after a bad experience with an agent with Farmer’s, and have been in great hands ever since! Jen is a life saver and goes above and beyond. My biggest thing was having an agency that will communicate with me and always be thorough. Jen does just that. Very grateful to have Richard’s agency in town!

Anabel Morales I was coming from an insurance agency. I would only hear from once a year. I connected with Jose who was very kind and flexible with me around my schedule to be able to set up an appointment. Jose connected me with Maribel as she was a best fit for my schedule to meet and talk about insurance for homeowners and auto. From the first call all the way to signing the documents. She has remained professional, friendly, kind and caring. I could not think of a better team to take care of me and my needs and go into detail so I could also understand what it is that I needed as well as how I was going to be covered. Thank you so much to the American family insurance, this has been such a seamless process as my first time switching insurances since owning my home and auto.

Matthew K. I cant say enough great things about Ron and Lety! They went above and beyond to help me find the perfect car insurance, making sure it was not only affordable but also tailored to my needs. Their professionalism and attention to detail were incredible, and I truly felt like they had my best interests in mind throughout the entire process. What really made the experience stand out is that they are local — its refreshing to work with people who are part of the community and genuinely care about the people they serve. Im so grateful for their expertise and commitment. Highly recommend them to anyone looking for quality service and peace of mind!

iwantfood Eva rules and is super helpful. Evelin also helped me out and is awesome too. Also, the front desk guy rocks.

dan I’ve met with many insurance agents over the years and Jonathan greeted me as a friend rather than a business experience! My face to face meeting was worth the drive into his office, comfortable and uninterrupted conversation. Meeting with Jonathan was very beneficial for me.

Sookyung Suh Shawn from the Miller Mid-America insurance agency was a delight to work with. He was easy to work with and listened to my needs patiently. And then, he did all the hard work of comparing the insurances and found a great deal with the coverage I needed. He helped me save hundreds of dollars on my car and home insurance. I was also impressed by how quickly he got back to me and took care of tasks. I wish I had used his service much earlier. I highly recommend his agency for any of your insurance needs.

Thomas Beissel When we built our home on our farm in Pike County, Mike Spann met with us and conducted a careful review of both our farm and umbrella policies. Mike stays in regular contact with us throughout the year and we are confident that our insurance needs are well served under Mikes care.