Richard Oswald - State Farm Insurance Agent - Carlinville (IL)

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Katie Danser Terra was very wonderful in assisting me with my insurance needs. I needed to make changes to my policy and she sprung into action very quickly looking for the best price and best features I needed. Terra was very informative and kept me updated thru the entire process. Terras amazing at customer service and I could tell she loves what she does and she made me feel like she definitely went above and beyond to help me.

Sheila Latona Very caring and down to earth people.

Kurt Larson Awesome Agent in Joe Savickas! His counsel & advice has been EXTREMELY helpful & worthwhile. Great Professional. Highly Recommended!

Jeff Cowman Excellent financial advisor!

Mitch Mammoser Nick is very professional. He knows a lot about financial and was able to help my family with auto, home and life insurance along with our investments. You wont regret going with Nick!

Jeffrey Himmelmann Stacy is the person who helped me with getting a better auto and home insurance rate. She was so kind and patient with my questions and explaining the coverages. I havent dealt with anyone as nice as Stacey. Thank you Stacey. If you are looking to save on insurance State Farm -Chuck Pittman is definitely worth calling.

Peter Pannes They helped me with my bond needs, great service.

Sara Lemen Great customer service! He even got me a lower rate ☺️