Perry Ford Agency Inc American Family Insurance - Champaign (IL)

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Jay Nelson We have always had a great experience when having to use our insurance. The communication and service has always been great.

Jannette Sabo Lisa was very helpful and suggested better coverage than what we had, also for a lower rate than what we had. Very knowledgeable with quick reply. Very happy with Shelter Insurance.

Sissie Poppie I worked with Amy Miller, and she was very knowledgeable about what type of insurance I needed and very thorough. I couldn’t have asked for better service. Thank you McMillan Insurance

Angie I have such a great experience with you people! Always feel like I’m taken care of professionally. Dominique is so lovely to talk to and I always feel safe and informed when speaking with her. You guys do such a great job making me feel better about insurance. Thank you so greatly for all of your services.

Jeff Dorsey My meeting with Vic Welper was informative and easy. Vic made me feel welcomed and I was not pressured into a decision. He reviewed my policy from another company and showed me how Farmers Insurance compared to their policy and easily displayed the differences between the two. In the end, it became obvious I needed to join Farmers after his review with me.

Chea Sims I had great customer service. He found the best deal he could find me. He was diligent very kind and nice. Definitely recommend him for an agent.

Barbara Seggelke The agent is so knowledgeable and does such a great job guiding the client through the ins and outs of insurance purchase. Highly recommend.

Edgar MCkee Always helpful no matter the problem