Perry Ford Agency Inc American Family Insurance - Champaign (IL)

Kayci Sackmann Great agent!! From start to finish Luke makes the process very easy and comfortable. Not only is he incredibly knowledgeable, but he takes the time to understand what my family’s needs are, and explains all our options thoroughly. It feels like you are talking to a friend rather than just another agent. Luke has been proactive, always available to answer questions, and follows up with us to make sure things are going smoothly. I highly recommend Luke if you are looking for someone who genuinely cares and goes the extra mile for their clients!

Katie Danser Terra was very wonderful in assisting me with my insurance needs. I needed to make changes to my policy and she sprung into action very quickly looking for the best price and best features I needed. Terra was very informative and kept me updated thru the entire process. Terras amazing at customer service and I could tell she loves what she does and she made me feel like she definitely went above and beyond to help me.

Sandy Shaw Mike Babcock and Associates is One of the best insurance companies I’ve had. They have great service and Jenny Is awesome. They always answer your calls. They always explain things to you and the price is right. Thank you, Mike Babcock and Associates.

Paul Seago Great place to do business

Skyler Schmidt Had a rock hit my windshield resulting in a 10-12” crack. I called after hours and Megan answered even when she didn’t need to. She took my information and they had my claim filed the next morning. Safelite scheduled and replaced my windshield at our friends house out of town. The entire process was effortless on my part and went extremely smoothly.

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

C D Thompson Chris will do everything he can to make sure you are protected, he is there when you need him.

Peter Sloan My wife, Barb, and I have been with Russell-Smith Insurance for over 20 years. We have always experienced excellent customer service. It has been a good feeling to know an immediate answer to an insurance related question is just a phone call away to Cheryl or Brandon. We have had to make a few insurance claims over the years and it was always a simple and hassle-free experience. We would highly recommend Russell-Smith for your insurance needs.

Kelly Crumpton They will try to get you the best quote. They are very professional and they go that extra step. I really like them.

Brian Samar Ive had a great experience working with Jason and his team. Theyre always responsive and helpful, especially when Ive had questions or need to navigate a claim. I appreciate that they take the time to check in with me for policy reviews to make sure my coverage is appropriate for my car and home insurance. I highly recommend them!