Paymaster Pawn & Jewelers - Rockford (IL)

Jan Otto The bridge of my wedding ring was broken and could not be repaired. We appreciated Bettys honesty. Shes tops and knows her stuff! She assisted me with finding a custom made wedding ring, so unique! She also helped us later with a pair of earrings and necklace that brought out the rose gold in my ring!

Elizabeth Steffens Heather S. was truly wonderful. She addressed our customer concern issue with great care and professionalism. She is an asset to the store.

Abbey Huge thank you to Koya! She helped me pick out the perfect anniversary gift for my boyfriend! She was very patient and absolutely the sweetest. She helped me find exactly what I was looking for and within my budget! When we couldn’t find what I wanted in store, she checked online for other options and found a chain that was perfect. I was able to pick it up at a different location on my drive home (I was visiting from out of state) and he got to wear it to his brothers wedding the next day! Thank you again!!

Chloe Rachel is truly one of the kindest, most genuine employees I’ve ever had the pleasure of working with at Kay’s. From the very first time I came in to have my ring sized, she has consistently gone above and beyond to provide exceptional service. While all the staff at this location are wonderful, I’ve had the good fortune of working with Rachel the most—and each time, she has been incredibly patient, knowledgeable, and kind. She always makes you feel like you have her full attention, never rushing and always willing to help with any question or concern. Her compassion and character were especially evident when I lost my engagement ring the day before my wedding. Not only did she help me search for it, but I later found out she had even told a coworker she wanted to personally buy me a new ring on her own credit card. That level of empathy is rare and speaks volumes about who she is. Thankfully, my ring was returned a few days later, and I rushed back to Kay’s to share the good news with her. She celebrated the moment with me, cleaned my rings and my mom’s ring without hesitation, and patiently answered all of my mom’s questions as she browsed the store. Rachel is the kind of employee who makes every visit to Kay’s a joy. I always hope she’s working whenever I walk through the door. She is truly one of a kind, and I can’t thank her enough for the kindness and care she’s shown me time and time again.

Jon Marco This place is amazing! Found our family china that we had long lost when it was all split up when our parents died. Jyll is the daughter and she is so knowledgeable about china. This is just one location...they have 7 other warehouses all searchable. Bring a photo of the front and back of a china piece and add to your collection! Also visit the outdoor art made with broken china Hoffmans donated ...the chairs are amazing!

Paul Moss When you visit the professional staff at McLean County Exchange you will see a very professional atmosphere. So before you sell your gold, silver, platinum or coin collections or your family treasures, make sure you stop at McLean County Exchange first to get the most money for your items. This is a great shop they have one of most extensive jewelry inventories of anywhere in the Twin Cities, and are never afraid to dicker on price. And they buy old gold & scrap gold and silver as well. Parking is nice and the store is very clean, their hours are Monday thru Friday from 9.00am to 5.30pm and on Saturday they are open from 9.00am to 5:00pm,

Michelle Karas My boyfriend and I stopped into this Kay Jewelers looking for engagement rings for the future. Lisa and Denise right away got up and asked what we were looking for. They gave me lots of options, in what I liked. I tend to like more simple designs with a pear shape diamond. I originally came in wanting an opal, but Lisa informed me how sensitive opal rings are. That then helped me choose a more of a diamond ring, as it’s not as sensitive. They told my boyfriend and I about there deals, and helped us save a lot of money with getting our rings. Please stop by here if you want to save money, and get incredible service. They even asked about our story, and told us to come back and tell them how the proposal went etc. Such an amazing, special experience! Thank you Denise and Lisa!

Jose Morales Nice place to visit

Dennis Csordas Greg is super friendly and incredibly knowledgeable about rare minerals. The selection is impressive, and the specials and prices are honestly a steal. If you’re into crystals, gemstones, or unique finds, this place is a hidden gem. Highly recommend!