5 /5 Ashley Powell: Im not sure of the name of the gentleman at the Rock Island office who assited me through the loan process as we did it all over the phone and I missed his introduction. But I just want to say that he was the most friendly customer service representative I have ever encountered. He was kind, patient, funny and very knowledgeable. He walked me through everything, explained the processes and was super patient when the electronic forms were going haywire. Definitely took the headache away that comes with loan applications. So huge thank you to him!!!