OneMain Financial - Belvidere (IL)

5 /5 Biljana Keskic: I would just like to say first and foremost, thank you to the entire staff for all of their help. Joel was very professional and helpful. He deserves a raise and he had phenomenal customer service. The staff is very professional, caring and helpful. If you need money and you need help, I would only recommend to go to One Main Financial . They are the best. :)

1 /5 Brent Hutchinson: Terrible company to work with. Agenda is take every penny they can get with misleading information. Do not use. Customer service is awful.

3 /5 Cherena Pollard: I can honestly say the representative I worked with previously was a kind, charismatic and patient representative of the company. However, that deviated when my person I was working with on my loan was no longer available. The service rep that had assisted me with my loan was not only rude by telling me to google simplistic questions that she should be able to answer (ie. Hours of operation and where is the branch located) but the care was simply not there. I am currently making payments on a loan and I am only 2 days behind waiting on pay that is expected tomorrow and I get a call from a rep with an apathetic attitude on when can I set up a payment? No care to the day or the concerns I am facing but simply as if our conversation should be transactional but the service is subpar. I have never experienced this level of service from a corporation designed to help people. Meribel I suggest another round of training because the rude call you have shown makes me not only want to terminate my customer relationship with you but to also never recommend any of the services to anyone I know. I have had better service her and her disrespect was very unsatisfying. I understand people having bad day but your clients should not be the recipient of that. Now although this was one experience it is not my total. I have had better service before however this time it was not that great. Hopefully the company extends some workshops on customer care or I won’t foresee myself recommending this place nor returning as a customer.

5 /5 Carleigh White: I’ve spoken with Joel & Melissa on the phone about a loan that I just applied for & I can honestly say that I was about 99% positive that I wouldn’t be approved & somehow they made it work. Both of them are super nice & professional & I’d recommend them to anyone who’s looking for financial assistance. Joel has made this a very smooth process for me.