Naperville Jewelers - Naperville (IL)

5 /5 Nicole Minca: Edmond and Dawn were absolutely fantastic to work with. My father recently passed away and I had his wedding band and some other gold jewelry. I knew I wanted to make something special out of it for myself. Edmond brought in some rubies for me to look at and we discussed designs. After I figured out exactly what I wanted, I sent him inspiration pictures. He made a mold, cast it with my fathers gold and set the ruby and diamonds all within a few weeks. From start to finish there was great communication and I am beyond thrilled with the result. The price was fair and the work was impeccable. I now have a beautiful and sentimental piece that I can wear and pass down to my daughter. I look forward to working with him again.

5 /5 Suyao Zou: This is the 2nd time that I use Naperville Jewelers. I came in for shortening a tennis bracelet several months ago and this time was for some repair work. The work was done fantastically with a very affordable charge. They are such a lovely family business and they will be the only jeweler that I will continue using as long as I still live in the Naperville area. Highly recommended!

1 /5 Mary Rowan: Unprofessional and Disrespectful Experience – Very Disappointed I brought in a very sentimental ring that once belonged to my grandmother. While it may not be worth much monetarily, it holds great personal value. Unfortunately, that was dismissed right away—Edmond made a comment that “jade isn’t worth anything,” which felt dismissive and unnecessary, especially considering I had just explained the sentimental significance. The first time I picked up the resized ring, it did not fit—through no fault of mine. Edmond re-measured my finger and agreed to adjust it. When I returned a second time and it was still too big, Edmond immediately became angry and raised his voice, insisting I should have chosen to add sizing beads (which he had previously mentioned). I had declined that option, having had beads added in another ring before that no longer fit over my knuckles. When I tried to calmly explain my reasoning, Edmond became visibly frustrated. Dawn, who was present, tried to de-escalate the situation, but he waved her off and stormed away. I was shocked—not only by his tone but by how unprofessional and disrespectful his behavior was. No customer—especially one trusting a family heirloom to a professional—should ever be treated that way. This experience was upsetting and deeply disappointing. I cannot recommend this jeweler, and I will not be returning. Let me know if youd like to name the shop or keep it anonymous, or if you want a shorter or softer version for Yelp or Google.

5 /5 Cathy Bittner: Stopped in by chance for an estimate on resetting a bridal set. The customer service was impeccable so I went ahead with the resetting. They did a fantastic job from start to finish and I couldnt be happier with the entire experience. Will be back again!

5 /5 Lauren Buchanan: I came to Naperville Jewelers with a relatively specific project in mind (a pinky ring). Edmond absolutely, hands-down nailed the design and construction of my ring. Dawn is the loveliest. If I could give them ten stars I would. Thank you!!!!!!