1 /5 Mary Rowan: Unprofessional and Disrespectful Experience – Very Disappointed
I brought in a very sentimental ring that once belonged to my grandmother. While it may not be worth much monetarily, it holds great personal value. Unfortunately, that was dismissed right away—Edmond made a comment that “jade isn’t worth anything,” which felt dismissive and unnecessary, especially considering I had just explained the sentimental significance.
The first time I picked up the resized ring, it did not fit—through no fault of mine. Edmond re-measured my finger and agreed to adjust it. When I returned a second time and it was still too big, Edmond immediately became angry and raised his voice, insisting I should have chosen to add sizing beads (which he had previously mentioned). I had declined that option, having had beads added in another ring before that no longer fit over my knuckles.
When I tried to calmly explain my reasoning, Edmond became visibly frustrated. Dawn, who was present, tried to de-escalate the situation, but he waved her off and stormed away. I was shocked—not only by his tone but by how unprofessional and disrespectful his behavior was. No customer—especially one trusting a family heirloom to a professional—should ever be treated that way.
This experience was upsetting and deeply disappointing. I cannot recommend this jeweler, and I will not be returning.
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