1 /5 Shannon Lowry: LP gas department is a joke. After being a loyal customer for 12 yrs we were kicked off budget billing because we didnt use enough. In Feb of this year i had an overpaid account at $1100+. I decided since this company doesnt repay the loyalty to good customers, I decided to switch LP providers. When I called to get my reimbursement, I told the individual we would no longer need their service. Conviently, the individual I spoke with neglected to note the fact that I chose not to be theyre customer. Fast forward to Aug 2024, they showed up and filled our tank because apparently they had installed a "keep full monitor" that I was unaware of. I called the office and the lady I spoke with told me there were no notes on my account stating I no longer wanted them to fill our tank, and now, even though Im on budget billing with another company, now they are saying I owe them almost $600. Ridiculous. STAY AWAY FROM THIS COMPANY. Even when you tell them you dont want to be their customer any longer, they still find a way to take your money.
