Merrill Lynch Wealth Management - Rockford (IL)

T Wright I was looking to open an account at this location. I asked a simple question as to the process of cashing a check/opening account. I was immediately told that they would not open an account for me just to cash a check. RUDE!!!! I never said I only wanted to cash a check. Talking down to a potential customer is not the way to do/retain business. I am legitimately looking for a local bank with great customer service. I AM ALL ABOUT CUSTOMER SERVICE. This service was an epic fail.

fares halabi I don’t have enough words to describe my experience with Chris. I had an accident in my new car, and it was totally damaged. Chris was calling me frequently to make sure everything was going smoothly and perfectly regarding paying off the car, renting a car until I got the new one, and dealing with the hospital bills. I didn’t feel that I was alone, Chris and all of his team stayed with me until the end. I highly recommend working with this great people.

jnuechte Chris came highly recommended, and now that we have had him as our agent for over a year its clear why. He is extremely knowledgable on insurance ins and outs, and very friendly and personable. I feel I am well covered, and he is always just a phonecall or text away. I have never had an agent that was on top of his game and communication like Chris. The icing on top, we saved over $1,000 annually on better coverage by switching to him. Thanks Chris!

Cathy Clough Brian & Tammy are great!!! They make sure you well taken care of always!!

GOOD CITIZEN Been a customer for well over a decade. Family owned business that takes care of you like you were part of their family. Wouldnt go anywhere else for taxes or insurance.

Ian Pendergast-White Theyve been fantastic for everything from helping me start a business to buying a home. Absolutely no way Id ever even remotely consider going anywhere else. These guys are like family!

Candy Meschke Excellent customer service!!

Linda Nantell First Bank &Trust of Murphysboro was executor of my aunts estate. We could not have been more pleased with their professionalism, friendly and knowledgeable team, along with their expertise in choosing strong and diverse companies to invest in. I would highly recommend First Bank and Trust! I am grateful to them for their service.