Merrill Lynch Financial Advisor Richard Marcolla - Quincy (IL)

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Kim Cohan I like that they are very honesty and open. Lori is the best

James Franklin Mary and the girls have helped me save several pets. You know how vet bills can be. Plus theyve helped me raise my credit score very nicely! Wouldnt go anywhere else

THERESA RECCHIA They take care of their customers and know almost everyone by name. The bank manager does everything he can to make sure that people are both seen and heard.

Stayce Thurman The entire staff is very friendly. We have every thing insured with them from home to life ins. to cars to toys i.e. boats, campers, and UTV. They find the best policy at the best prices.

Deb Patton Luke Lohmeyer has always gone out of his way to provide guidance and options for our insurance needs. He is prompt and professional, and looks out for the best interests of his clients. For a highly knowledgeable and professional insurance agency we recommend Frisbee and Lohmeyer for all of your insurance needs! Coach Jim and Dr. Deb Patton

Theresa Sidwell Shaun was very helpful to me. He went over and beyond what I have ever Encountered with any other salesman at cellular. He knew I was anxious so he helped me set up my phone, the Internet, and with the car. He is an excellent salesman and explained everything so there was no misunderstanding. I am very grateful for all his help.