Mass Mutual Financial Group - Decatur (IL)

Brandon Do not use citizens bank they are awful! I had to have shoulder surgery and why I was off. My daughter was also diagnosed with type 1 diabetes in this time period. We applied for the hardship assistance and filled out what was asked. Then they waited a week to mail us a letter saying they needed more and asked for things we already sent. So we called verified what they needed and sent it. Then they waited a week and sent another letter saying it took too long and they dropped our hardship case. They will play with you in a time of need instead of helping you out like they say they will.

Archie Lucia Very fast, professional, friendly service, Dee was able to walk me through the process fairly quickly very satisfied!

Brian Berkey Jeff and Wendy Malas make a great team. I have been investing with Jeff Malas for many years. He has a Christian background which I love. He provides advice that is best for me rather than his commissions. He advises on debt reduction and investing to balance my financial future. I highly recommend Jeff and Wendy as financial advisors.

Russell Moore Karol is incredibly nice! She made everything very clear and easy for me!

Cody Smith Theyve always been professional and courteous.

Deepthinker Always service with a smile. Great. Thanks for all you do.

Adam Gauze Long story short, I was reached out to by someone at this company as a friend gave my contact to them, I was not interested and let them know. A month or so later I got another call, and to be honest, I did hang up once I realized that once again I was being solicited. Below is the voicemail I was left, in my opinion this is beyond unprofessional, I too work in sales and when hung up on, you move on. There is no place for a voicemail like this to be left. “Hey this is David about Nick you just hung up on me again I wanted to let you know Im not gonna try and call you again but Im not trying to tell you anything Josh just thought we get along I think he was probably wrong there based on the fact that you hang up on somebody and um I just wanna let you know that I was trying to help you um but it doesnt seem like we do good fit so dont worry…” The tone of voice is also not pleasant, again, I understand that hanging up is not the best thing to do, but when already telling someone youre not interested and being bothered while at work, it gets old quick.