Martin Financial Services, Inc. - Swansea (IL)

Mark Stadel Brett showed real interest in helping us save money. Our Automotive premiums had been increasing almost $1000 in the last 18 months without making any claims Brett was able to provide us better coverage and reduce our rates by almost $1000 He’s a very personal representative. We had a nice conversation about similar interest. He took the time to make sure he was helping us and we would be happy. Overall, we had a great Experience Thanks, Brett

Jeremy Shaw I called heights in April and Stacy Wallace answered the phone. I set a time and day to go in and speak with her. She was very professional and helpful also extremely nice and walked me thru the whole process of the loan and was able to get me the money I need to pay off some bills. I have told a few people about how great she was and how great heights is. They will help you even with not so perfect credit.

charlene wells Tom is always very helpful and when we have had a claim, he has taken care of it immediately. When we buy a different car, he assures us that we are covered until we get the insurance cards. We really trust him.

robert chavez Missy and Savannah are simply awesome. As a team, they have to get a 10, 5 Star rating. Both are extremely thorough. As far as responding to anything, they are on the ball. Best part is if the answer is not readily available, they both will find the answer and reply ASAP. Couldnt ask for more.

Claire Bouse Slagle Financial has helped me start my investment journey. It is obvious that they really care about their clients. Their advisors are very knowledgeable and provide excellent customer service. Thank you Slagle Financial!

Irean Spells Excellent customer service. Staff very pleasant and accommodating. They are GREAT, as far as I am concerned.

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.