Manuel Torres - State Farm Insurance Agent - Waukegan (IL)

5 /5 Helen Lopez: I went to the office to get information and/help when my vehicle was involved in an accident where I was not at fault. I didnt know where to begin since I had never had an accident before. From the moment I entered the office Natalie at the front desk greeted me and asked how she could help me. She then helped me figure out who I needed to contact, gathered all the information I needed and provided me with the exact person that I needed to talk to, phone number, extension and claim number. She was polite, patient, professional and friendly throughout the entire interaction. Natalie is a definite asset for this business. I am very happy that Natalie went above and beyond to help me. I am an extremely satisfied customer.

5 /5 Fotini Bader: David from State Farm was amazing and quickly and clearly helped me through getting new coverage for my vehicle and also identifying an issue that I was not aware of. I really appreciate the care and consideration he took with me to explain and break down everything. Thanks so much!

5 /5 Claudia Freeman: Natalie Garza is an amazing customer service representative. So helpful and answered my questions and concerns with a smile on her face. So often we do our transactions online for the perceived convenience but I will be more than happy to stop in to Manuel Torrez’s SF agency to make my payments. Thank you Natalie!

5 /5 Juanita Pina: I called to get a quote insurance on a classic car for my husband. Veronica was so helpful and knowledgeable. I have been with State Farm well over 20 years and never had an issue when I need to add a car or driver to our policy. Great customer service! Thank you!!

5 /5 Maritza Borjon: Maria Cardenas at State Farm Manuel Torres was amazing! She helped to add my vehicle to a policy and informed me about various options (ex.life insurance). Shes very sweet and understanding. Thank you!