KTB Financial Services, Inc - Bloomington (IL)

1 /5 Samantha Porter: These people are a JOKE! They do NOT return emails or calls about bills they NEED to pay for their clients yet they don’t pay them bills to include gas to nicor electricity to Ameran the list could go on. They’re unprofessional and they’re liars. They need to be shut down. Period. They say they’re gonna pay bills and they don’t

2 /5 Sharkie48: I became representative payee for a friend who used to have to go through KTB. Even explaining the situation to Social security, at the office, the woman stated, you have to understand all these people have mental problems and arent easy to deal with and do not know what is going on. Exactly what was said, so very sad!! I didnt even know how to respond honestly, I never expected to hear that at all!! I watched his stuff closely, there was a time he didnt make enough funds to pay the KTB fee, which it was waived. Around 8 months later he started receiving SSDI from his fathers retirement, the fees that were waived were all taken out in 1 day after they were supposedly waived. It showed clothing, shoes, etc, we could see it because of a bank error that he was able to see the payee account for a day or 2 and then it disappeared again. Why would it not say KTB fee?? And when waived, they can take it out 8 months later, 5 transactions in 1 day? Apparently this is ok to Social security because they believe no one that is a client knows what is going on! When it was first reported to Social security, he was told if he went through with a complaint that he wouldnt get paid for several months while they were investigating, just to scare him into not going through with it. Well, I became his payee awhile later and was pretty much ignored and no investigation happened. Someone needs to help these people! He has several emails asking why the fees were taken out, no response to any of them!! If he asked another question in the same email, it was addressed but the part regarding the waived fees was not addressed. I just feel really bad for all of these reviews because I saw first hand and they are correct but no one wants to help. He was even threatened to not be a client because he didnt trust and his behavior was unacceptable, I have 100% transparency with his money and have zero issues at all. People just want to be included and have transparency of THEIR money and sadly it doesnt happen. Even the rule book for being a payee states, you may not like or agree what the client wants the money for but ultimately it is their money. As long as the bills and necessities are paid, but since he can see everything and feels like hes a part of and not a child asking for allowance it has taken away any issues. Thats all people want, it doesnt matter if they have mental health issues, include them, everyone deserves that!! Kim did work with us when I took over so he didnt have to wait for what he had saved to go back to social security then to him which she said could take 6 months, she just paid it on bills and everything evened up, that was appreciated but alot of things didnt add up during his time as a client.

1 /5 Natosha Phelps: I’m going to say this from my own experience with them I I am a client of theirs and I’ve been reviewing all the reviews on this company and it is so true what everybody is saying about Kim and KTB because right now I’m homeless staying with people and I paid them $54 a month To write out two checks and I’m really tired of them because I had recently got a lump sum deposited into my account and they’re telling me I can’t touch it due to social Security, but this is my backpay from Social Security messing up and now I had no food stamps because I got cut off on those. I have only $289 in my account. I don’t believe that because when I tell you, I know what my account was sitting at now, I can’t even get on my Social Security to see where my application is sitting at because Miss Kim decided to change my information. I am so tired of this company. I am going to have them audited and see how much money they’ve been taking from me since 2012, I’ve been messing with this company ever since they were in with PATH and I’m tired of how they’re treating their client and me so whoever sees this I really hope you let him know because I’m not backing down

1 /5 Jason Jones: This place is evil. Why McLean county recommended them to anyone is beyond my grasp. Theres no transparency of the clients money. They beg for money for food to no answer. Bills dont get paid on time. They steal money from those who dont have it to begin with. Theyre charging money every month and make sure they get theirs before you have food in your fridge or medication you may need. Also during the month or two it takes them to establish the clients they pretend like their social security just stops and when it gets going theres only one check. They act like they dont get the back pay. They want to write checks for bills cause say they want paper trail LoL. This is 2024 thats what autopay is for and statements. They write checks because if your bills are a little higher they pay less so they can take their monthly fee. Shut them down and see how much theyve stolen. Another good question to ask is if this place has been tax exempt since 2015 wouldnt that make it a nonprofit organization??????