Gina Petty American Family Insurance - Ottawa (IL)

5 /5 Jo Roberts: I had a great experience working with Gina at American Family Insurance. She was incredibly helpful throughout the entire process and took the time to clearly explain all my options. Her communication was excellent—always prompt, clear, and professional. Gina made everything easy to understand and went above and beyond to make sure I was comfortable with my decisions. I truly appreciated her support and would highly recommend her to anyone looking for reliable insurance help!! :)

5 /5 Josh Martin: Gina does an awesome job. Never had a single complaint. She always makes sure we are taken care of even on short notice.

5 /5 Noelle Bianchi: First off, I’m not one to write reviews unless I really feel like I got the best service.In this day and age, it’s hard to find great customer service and when you do find it you need to share it. I have been looking high and low for a good insurance rate and a good agent to help me. It’s so confusing trying to navigate all of this insurance stuff and all the research and time it takes is just crazy and I don’t have that kind of time. I’m a working mother of twins and thank god I found Gina. She really helped me out, not only was she able to explain everything to me, she made me not feel stupid when I asked her a billion questions. Like I said, I’m new to this and it’s intimidating trying to figure it all out. I also didn’t want to work with an agent that was pushy or rude. Gina was very understanding and held my hand throughout the whole process. She even answered my text messages and calls after hours. I have since passed her name and info off my neighbors and friends bc they shouldn’t have to go through the trouble of finding the right rate and the right agent when I can just give them Gina’s number in less than a minute. Just call her, I feel so much better now. It’s such a relief to know I found the best person for the job.

5 /5 Sydney Eick: Gina has been a HUGE help with my home owners and car insurance for years. She always answers all of my questions and never makes me feel like a bother, and always reassures me that my questions are valid. She’s always been available to answer my calls and texts and has made everything so easy to figure out. I have recently moved out of state and she has done everything possible to make it an easy transfer. I’m so sad Gina won’t be able to take care of my insurance now, because she has been the best of the best! I would highly recommend her to everyone!

1 /5 klonvikswife: Got rude and very angry when we denied taking her insurance offer. we found cheaper with allstate and they dont get upset when we ask questions.