Financial Plus Credit Union - Ottawa (IL)

tonelo29 Location under new owner/management and you can tell a difference already! I was in the other day for license plate renewal and they’ve got new management and the staff was very nice when they greeted you. The store was very clean and When I asked if the same owner they said no and the owner was actually in store and I expressed our concerns before and he said he would be around more along with new manager to work with staff to make sure they give a better customer experience than what was done in past.. He said they’ll be doing updates/minor remodeling to store along with better lighting for everyone.. The owner apologized for anything myself or anyone experienced before, even though it wasn’t His fault but wants our business back and is committed to make it right again. So far he is delivering!! Thank you !!

George Turner Although I miss my childhood Bank of Edwardsville, I have had several good contacts with Ryan in customer service. I think they went thru some turbulence during the takeover, but I think they got it squared away. Put it this way ... WAY better than Bank of America. It still has a "small bank" feel and it is easy to talk to a real person.

Ashleigh Hamilton I googled Steves office to give him a call this morning and noticed he only had four stars. I looked at the previous comment that did not rate them well and I couldnt disagree more with that rating. The office staff are some of the nicest people you could get. They answer quickly and promptly respond to any questions I have. Our family has been with Steves office for well over 10 years and could not be happier. Thank you all!

Dalton White Becca Fernandes was fantastic to work with! She was very helpful throughout the whole process .I would recommend her to anyone!

Erik Garrett Good people.