Fifth Third Bank & ATM - Mt Vernon (IL)

1 /5 Justice Doe: They messed around with my home loan for the better part of a year. I moved in and was trying to get the loan out from them in August 2021 and didnt get it finalized until May 2022. They kept asking for things I already sent them and taking a week to respond. It was a huge headache and Id never use them for anything again.

5 /5 R J: At the Mt Vernon Illinois branch today, April gave fantastic customer service. She was courteous, professional and helped out even when she didn’t have to. Thank you April for making my wait shorter. They are lucky to have such a great employee!

5 /5 Rebecca G: I love this bank, but more so, this location and their employees!! They have been so helpful every single time I go in or call them! Ive never left there without exactly what i need plus some. Not one employee has been unkind to me and they are always willing to jump up and help! I have banked with 2 other banks before this and have never been treated the way this bank treats me. I highly recommend them to anyone!!

1 /5 Brenda Phone: I would give them 0 stars if I could. Ive called them several times today at 3:00 p.m and they allowed the phone to ring for 3 to 5 minutes each yime they would pick up then hang up the phone immediately. I find that very unprofessional. I definitely need to switch banks.

3 /5 Kimberly Mullenix: Great customer service and easy transactions. Didnt think Id love this bank so much but I do! Only problem is recently they never seem to answer their phone. I work a lot and have 4 kids so I cant always drive to town and run inside. They used to answer most calls, now I swear they never pick up. Otherwise banking is good.