Farmers Insurance - James Maurice - Peoria (IL)

Amy Pry Lisa is the best. She went out of her way to make sure she helped us as much as she could. Great customer service! Well, always refer people here.

Melanie McIntyre Very Knowledgeable,always answer the phone

Nick Vasquez Today I called my insurance broker Stanton Insurance because I needed a windshield replacement for my daughters car. I had already called 3 companies to get quotes but I just had a question on my deductible. Susan answered and was extremely helpful so much so that I realized my earlier calling the repair companies was in vain! She immediately found me a service, locally, that would come to my location at my convenience the NEXT day! Susan checked for the best price and made sure I was completely happy with the details! Thinking back to my wasted time on the internet, answering questions and the time I wasted calling other companies with their aggravating automated systems really made me appreciate my 15 minute call with Susan! She is an exceptional asset to their team! But this experience did bring up a shortcoming with my past dealings with Stanton Insurance here in Monmouth and need to report that shortcoming. To be honest, the shortcoming is on me for not shouting out Stantons incredible service! Ive had them as my insurance brokers for years, decades even, and they ALWAYS go the extra mile to meet my families needs! We love Jennas contagious smile and her unyielding professionalism to get the best for her customers! Jeff is great too, just not as good looking as her!lol (Im sure my wife would disagree!) But all kidding aside- I remember when Jeff called us and told us hed found a better house insurance carrier and a better plan for our 4 vehicles for hundreds of dollars cheaper! It made me realize then that these people are ALWAYS looking out for us! I dont say this often, truly never, but the Stanton Insurance is like family to us! For years I soley dealt with their father, God bless his soul, and when he passed, his very capable children stepped up and continues his legacy for exceptional service. Disclaimer: I am neither employed nor have any family ties to Stanton Insurance or any of their employees- nor are they paying me a Jillion dollars to write this review! Susans great service just reminded me of my oversight of not showing my appreciation for a wonderful local family owned business!

Antonio Daniel Irene was quick in finding my new policy to make my first payment. The service was great.she was polite in answering my questions. I thank her and now I know how to make my payments as she explained how to do it .thank you Irene for your service.

Amir Trabelsi I had a great experience with Oxford Car Insurance. Janet was incredibly kind and helpful, and all the agents I spoke with were friendly and welcoming. Even though some of the rates weren’t the best fit for me, the excellent customer service made the experience worthwhile.

Kyle Brewer Honestly a terrible experience. My agent, Devon, was great. He’s the only reason this is a 2 star instead of a 1. However, the nurse rescheduled my health insurance visit multiple times and when she did show up, she didn’t do everything she was supposed to, leading to more rescheduled appointments. Then, Shelter Insurance sent me a letter telling me my health insurance was being denied for not having all the components (that the nurse never did). When my agent left the company, there was no notification or reaching out telling me who to contact. The only thing Shelter Insurance has ever done is leave me with no desire to deal with them again.

Riley Renfro Hudson Good was very helpful with lowering my auto mobile insurance! Very kind and respectful through the whole process.

Helen Lopez I went to the office to get information and/help when my vehicle was involved in an accident where I was not at fault. I didnt know where to begin since I had never had an accident before. From the moment I entered the office Natalie at the front desk greeted me and asked how she could help me. She then helped me figure out who I needed to contact, gathered all the information I needed and provided me with the exact person that I needed to talk to, phone number, extension and claim number. She was polite, patient, professional and friendly throughout the entire interaction. Natalie is a definite asset for this business. I am very happy that Natalie went above and beyond to help me. I am an extremely satisfied customer.

Topper Davis Over the years I have always received great assistance in the form of yearly reviews to ensure that I had the best coverage. But this past I had several emergencies and Doug and Bonnie made the process stress free. Thank you both for all your help!