Chuck Pittman - State Farm Insurance Agent - Waterloo (IL)

Kristen Leadbetter Steve and his office staff (Nicole) are incredibly responsive and thorough with whatever we need. They made navigating the claim on our home painless, and Nicole was a lifesaver when our mortgage company didn’t get our premium paid on time. I’ve been with American Family for 26 years because of this type of customer service.

Pankaj Danole Shawn, thank you for defending my house and company with care and accuracy. I see the pride you have in your work and it shows!

Alberto Delacruz I honestly really love the customer service from this office. They’re amazing in my opinion, Michelle helped me out and made me feel real comfortable during her service. Thank you Michelle, your service was amazing.

Matt Mette Always nice and friendly. The 3 secretary ladys are very helpful and awesome.

Pawan Goyal Nick is an exceptional insurance agent who truly goes above and beyond! His extensive knowledge of the industry is impressive, and he always takes the time to explain options clearly, ensuring I make informed decisions. Nick’s promptness in responding to my questions or concerns is unmatched— he’s always there when I need him. His honesty and transparency give me complete confidence that I’m getting the best coverage for my needs without any unnecessary upsells. Nick’s staff mirrors his professionalism and dedication. They are equally responsive and genuinely care about providing top-notch service. Working with Nick and his team feels like having a trusted partner looking out for my best interests. I wholeheartedly recommend Nick to anyone seeking an insurance agent who combines expertise, integrity, and outstanding customer service. Thank you, Nick, for making insurance stress-free!

Jake Anneleah was amazing and took extra care to listen to my needs and ensure I was covered properly. Shes incredibly kind and easy to work with!

Josh White Recently switched our business policy to Advantage. Aaron and Amy have been great to work with. Aaron earned our business with his persistence without being pushy. Amy has been great support when Aaron needs assistance. Thanks for your hard work!!

Daniel D. Great service, good rates

Alicia Harris We have all of our policies with Joe and he always goes above and beyond. A great agent!

Joshua Detmers John and the insurance team are wonderful business partners. The dedication to their clients sets the bar high for other agencies. Give them a call, you won’t be disappointed!