Edward Jones - Financial Advisor: Mike Donnelly, AAMS® - Rockford (IL)

adam albanese Great guy to work with. Makes us a lot of great investments.

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.

Julia Covarrubias I didnt get the amount that I came in for, but they worked it out where I could get as close to the amount that they could get me.

Caitlyn Martin I am very happy with American Family Insurance! Lori and Brenda are always sure to reach out and ask about reviewing our policies for us and/or answering any other questions we may have. The rates and discounts that are applied to our home and car policies are hard to beat!

Sue Meyer Aaron and staff are trustworthy persons in which I’ve done business with for many years.

Jack Wheeler Great office, good people and helpful staff.

Donol McGrath We bank at the Yorkville location and have for over 30 years. During those 30 years we have used many of their services. They are helpful, welcoming and professional. Although some of the faces have changed over time, we would never bank anywhere else!