Edward Jones - Financial Advisor: Andrew L Blackburn, CFP® - Ottawa (IL)

Kmdly.1 The team helped me customize my coverage based on my car needs. They explained every detail clearly and made sure I was comfortable with the plan. Great experience

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.

Larissa Lopez Overall Ive had good and bad experiences with Us Bank. However the Dixon IL branch, specifically Nicole (banker), have changed my experiences for the better. I received wonderful customer service from her. I feel respected and valued as a person when I go here or call, and theyve been incredibly helpful with any issue Ive had. I cant recommend this branch enough!

Mensah Ibeachuchi Excellent customer service and wonderful employees and managers who are very nice and helpful at this branch location. The wait in line was not bad at all in the lobby plus the drive through lines were moving fast.

Claudia Campbell I really feel comfortable with Dax and Emily. They were more than accommodating with all aspects of my account. I continue to do business with them and will for the foreseeable future.