Dieck Arenas & Associates PC - Waukegan (IL)

Andi McNally Michael aided in increased communication, crushing barriers so that expedience in claim resolution was accomplished. So helpful to work with someone who will do what they can to make sure insured get what they need by connecting others so that they are able to do their jobs most effectively. Thanks Michael and team.

Brooke Wiegand Been here a few times they always work with you highly recommend Latasha

Courtney Marsh They definitely know their stuff and we are definitely satisfied clients for the years to come.

Heather Keller Very friendly staff. They made sure I was comfortable before, during, and after my visit. And I felt like they really heard me when I was talking. I never once felt rushed like I do at other doctors offices.

Tony Lucas Being on disability, I wasnt sure if I could get extra money needed, but I had no problems with them. My payments are not high and Ill be paying it off in 2 years. Thanks again.

Kelly Jolly Terry is very knowledgeable and helpful! She is a delight to work with.

Nathan Update 5/27/25 - Patient financial services reached out to me to discuss this case. There were some mistakes made and upon further review determined that the original dispute was never formally closed. Financial services made good on the original discussions from 2023 and are resolving the issue and mailing a copy of the updated invoice with updated balance. What this shows to me is that the organization does take patient satisfaction seriously. It did take multiple conversations with several different people across many months and several escalations, but ultimately the persistence resulted in proper resolution and I thank the team for their support in seeing it through. Changing my rating from 1 star to 4. My appreciation to this resolution cannot be understated. Original Review (1 star): I received Emergency service in July of 2023 from KSB. This service required a rabies vaccine and subsequent follow up vaccines for the series. I was told I would pay for the initial visit and vaccine and the follow up (3 shots) would be included as part of the first bill and I would not be billed for the subsequent visits. I paid the initial bill immediately then was billed for the 3 additional shots by KSB and I disputed these. In that dispute I received confirmation I would not be responsible for the bills and would not receive follow up bills. This remained true until 2025. Once OSF took over in January 2025, I received those bills again. I disputed the bills and nothing was done. I was given 2 verbal commitments from the organization (the ED Doctor and the billing department that called back from my initial dispute) that I would not be responsible for those bills and now I am being required to pay or be taken up through claims.